Technical Service Manager (TSM) - Maritime, Mumbai

Location:
Mumbai, India
Business:
Maritime
Position type:
Full Time
Contract type:
Permanent Employee
Job ID:
7254
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Maritime

We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.

About the role

Be the primary liaison for assigned Key Accounts on technical and operational matters which cannot be solved neither by DATE, nor by the Operational Centres or the surveyor network. Help the assigned Key Accounts maintain smooth technical operations and continuous vessel trade by providing personal attention, outstanding competence and added value in identifying, solving and advising the customer on those technical and operational issues in alignment with DNV’s purpose, business objectives and principles.

The result is that you maintain and develop a trustful win-win relationship and contribute to high customer satisfaction and loyalty which build an important foundation for DNV to maintain a high quality fleet, successfully retain existing business and secure new business.

Team up with the relevant Key Account Manager (KAM) and work collaboratively with the Account Team and all relevant departments within DNV to ensure that excellent technical customer service levels are delivered.

Be an important part of the Key Account Planning and Implementation process to help the KAM prepare and execute a high-impact Key Account Plan, Account Strategy and Actions that adds value to the customer and to DNV. Provide input to the KAM on the Key Account`s technical needs and expectations, relevant technology and regulatory developments, suitable strategies and actions related to the Key Account`s technical issues and technical operations. Help implement the assigned actions according to plan.

Develop and strengthen the customer relationship, operating at the Key Account`s technical department and technical management levels, to achieve preferred supplier status based on lasting personal relationships and the added value delivered.

Solve and advise on operational requests, customer technical concerns and technical complaints related to survey and audit performance in close collaboration with relevant technical experts and the KAM to ensure continuous vessel trade. Hand over customer requests to DATE or Operations Centres in case the requests fall into the service scope of those units.

Systematically identify any major technical and technical operation challenges and technical concerns related to the DNV interaction with the Key Account and cascade to the KAM and to relevant departments within DNV. Follow-up with the findings and ensure that related improvement activities are executed under utilization of the relevant DNV organization.

Bring in foresight and help spot and resolve potential technical problems before they occur.

Consult the customer on technical matters in meetings, presentations and workshops together or in alignment with the KAM and relevant stakeholders within DNV .

Train, guide and consult the Key Account on rules and regulations as well as on new tools and new work processes to help them leverage the full value of our solutions and to facilitate customer's planning and implementation into operations.

Measure and monitor the Key Account`s performance on critical technical key performance indicators, address and support improving performance gaps by developing adequate plans and actions in alignment with the KAM and the relevant DNV organization as well as the Key Account.

While your focus is on technical issues, remain attentive towards identifying potential business opportunities and hand those over to the KAM.

Pro-actively stay up to date with relevant industry, regulatory and technology trends and best practices as well as with the relevant DNV products, services, processes and tools to remain relevant towards the Key Accounts.

Liaise with Indian flag for Flag related matters.

Experience working with MOU’s is an added advantage.

What we offer
  • Flexible work arrangements for better work-life balance
  • Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave)
  • Medical benefits ( Insurance and Annual Health Check-up)
  • Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance)
  • Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme)
  • Additional Benefits (Long Service Awards, Mobile Phone Reimbursement)
  • Company bonus/Profit share.

 DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
 

About you
  • Minimum 5 years of relevant experience in the maritime/offshore industry, with exposure to ship and MOU operations, classification requirements, and customer-facing roles.
  • Driven, goal-oriented, and results-focused professional with a proactive approach to achieving business objectives.
  • Strong team player with the ability to collaborate effectively across functions and stakeholders.
  • Capable of performing efficiently under pressure while maintaining high standards of quality and performance.
  • Forward-thinking, innovative, and solution-oriented, with strong analytical, decision-making, and problem-solving skills.
  • Excellent customer engagement and relationship management abilities, with a proven capability to interact effectively at both operational and executive levels.
  • Possesses strong knowledge of the maritime industry, offshore operations, and classification requirements.
  • Experienced in ship and Mobile Offshore Unit (MOU) operations, enabling effective communication and engagement with a diverse customer base.
  • Skilled in working closely with Area Managers, Approval Centre Managers, Production Managers, Business Development Managers, and Key Account Managers (KAMs) to achieve organizational goals.
  • Fluent in English, both written and spoken, with excellent communication, presentation, and negotiation skills.
  • International exposure and experience working with multicultural teams and stakeholders are considered a strong advantage.
  • Self-motivated and comfortable working autonomously, demonstrating leadership, ownership, and accountability.
  • Willing and able to travel as required by the role.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Projects and case studies

Our work helps pioneering companies and covers latest trends, regulations, initiatives to develop solutions to the most complex challenges the maritime industry is facing.

Remote surveys

By using an online or video link to the vessel, our dedicated remote surveyors can support vessels anywhere in the world.

Maritime Digital Twin

The cloud-based digital twin is a virtual image of customers’ assets, maintained through the lifecycle and easily accessible at any time.

Maritime Cyber Security

Cyber security is an important topic for the maritime industries due to rapid digital change that come with new threats and regulatory requirements.

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Professional Development

We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas and initiatives to gain new skills. 20% from working with others and mentoring and the rest from formal education.

Hybrid Work Model

We work in a hybrid model (three days from the office) and have flexible starting hours. This means you can fit your work and life together in a way that works for you.

Global Opportunities

We support you in exploring different career opportunities or shifting between teams, business areas, or geographies, so that you can shape your career according to what you find motivating.

Modern Office in Pune

Our office in Pune has a modern look and feel and you’ll find zones for both focused work and team integration. Sit/stand desks, high-quality adjustable chairs and balance balls are just a few examples of what ergonomic office means at DNV.

Integration Events

Depending on where you are located, you’ll have the opportunity to participate in offsite meetings as well as different initiatives and fun events at the office. We believe that a well-integrated team is a well-functioning team.

“I have become part of a "family", where I feel truly at ease and everyone is valued for doing their best for the entire community.”

Elena | NB/CMC Surveyor

"From a technical perspective, I’m proud of our innovative projects that delivery solutions aligned with safety and sustainability."

Eduardo | Offshore surveyor

"It feels so meaningful to take an active part of the global energy transition, creating a safe and sustainable future for all."

Ming Oleg | Senior Surveyor

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.