Customer Success Expert

Location:
Gdynia, Poland
Business:
Maritime
Position type:
Full Time
Contract type:
Temporary Staff
Job ID:
4748
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Maritime

We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.

About the role

DNV has developed GHG verification, a highly successful digital service enabling the maritime industry to meet decarbonization regulations by equipping all stakeholders with an efficient system to continuously monitor, control and manage emissions performance of their ships – from raw data to sustainable operations.

We are now seeking a motivated and qualified candidate to join our Customer Success Team. The right candidate, Customer Success Expert, shall be motivated to work for a greener shipping environment by helping clients follow industry regulations and meet environmental targets. You are eager to see things through to completion, service-oriented, and open to receiving feedback and yet confident enough to provide guidance and coaching to our clients. The chosen candidate needs to be open for potential work-related travels and able to support DNV’s customers on site.

In the role, you will:

  • Coordinate and follow-up key clients globally
  • Resolve complex customer queries, including service and system related questions
  • Ensure customer’s reported issues are resolved to the client's satisfaction in a timely manner
  • Act as a single point of contact for choosen clients to ensure overall customer satisfaction from DNV’s service
  • Provide guidance, onboard customers and run application demos to clients
  • Work with the team to develop knowledge base and “best practice” documentation
  • Seek customer feedback and suggest improvements in tools and systems
  • Monitor and reply to cases received via ticketing tool/ helpdesk

What we offer
  • Career and development. The possibilities to grow and develop your competencies and ambitions within DNV are extensive. We have a strong company culture with emphasis on growth mindset, competence sharing and professional and personal development.
  • Work/life balance. We offer flexible working and have a focus on work/life balance for our employees.
  • Supportive and caring culture. Our international culture embodies diverse colleagues who value teamwork and inclusion across business areas and borders. You may also join employee associations to establish networks through social and professional activities. Our largest society CONNECT throws after-works and informal meetings all year long for you to join.
  • Attractive rewards. We offer a comprehensive benefits package, including 6 weeks annual vacation, health services, and competitive pension, insurance, in addition to a global profit share scheme.
  • By joining DNV you become part of a world-leading company whose purpose is to safeguard life, property, and the environment. You will also be part of a culture where our values “we care, we share, we dare” characterize how we act towards each other, our customers and how we perform our work.
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you
  • Degree in e.g. Marine, Mechanical, Naval Architecture, Environmental Studies, HSEQ, or other relevant background
  • At least 1 years of relevant experience in the maritime industry
  • Knowledge of maritime/environmental regulations
  • Fast learner and self-driven behavior
  • Excellent verbal and written communication in English
  • Strong interpersonal skills
  • Strong analytical and problem-solving abilities
  • Digital and networking skills

Projects and case studies

Our work helps pioneering companies and covers latest trends, regulations, initiatives to develop solutions to the most complex challenges the maritime industry is facing.

Remote surveys

By using an online or video link to the vessel, our dedicated remote surveyors can support vessels anywhere in the world.

Maritime Digital Twin

The cloud-based digital twin is a virtual image of customers’ assets, maintained through the lifecycle and easily accessible at any time.

Maritime Cyber Security

Cyber security is an important topic for the maritime industries due to rapid digital change that come with new threats and regulatory requirements.

Benefits

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Professional Development

We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas and initiatives to gain new skills. 20% from working with others and mentoring and the rest from formal education.

Hybrid Work Model

We work in a hybrid model (three days from the office) and have flexible starting hours. This means you can fit your work and life together in a way that works for you.

Shape Your Career

We support you in exploring different career opportunities or shifting between teams or locations, so that you can shape your career according to what you find motivating. We dare, and so can you.

Ergonomic Workplace

Sit/stand desks, high-quality adjustable chairs and balance balls are just a few examples of what ergonomic office means here. We also make it easier for you to arrange your working space at home with a desk grant.

Securing Your Future

Saving up for your future is easier with support from your employer. On top of your remuneration, we pay 5% of your gross salary to PPE.

Medical Package and Wellbeing Initiatives

Alongside a healthcare package where you can sign up your spouse and children, you have access to the many wellbeing initiatives we run. Workshops, webinars, consultations with specialists are just a few examples of how we care for your wellbeing.

33 Days of Sick Leave Fully Paid By Employer

Mutual trust is the foundation of our relationships. This is why we offer 33 days of fully paid sick so you can get healthy and in shape for new, exciting challenges.

Good Office Location and Parking

Our office is located near SKM and PKM train stations, and the bus stops are just outside our building. But if you prefer to commute by car, we have a large car park at your disposal.

“I have become part of a "family", where I feel truly at ease and everyone is valued for doing their best for the entire community.”

Elena | NB/CMC Surveyor

"From a technical perspective, I’m proud of our innovative projects that delivery solutions aligned with safety and sustainability."

Eduardo | Offshore surveyor

"It feels so meaningful to take an active part of the global energy transition, creating a safe and sustainable future for all."

Ming Oleg | Senior Surveyor

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.