Key Account Manager

Location:
Oslo, Norway
Business:
Energy Systems
Position type:
Full Time
Contract type:
Permanent Employee
Job ID:
4760
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Energy Systems

We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.

About the role

Local Unit & Position Description:

To enable Energy Systems to achieve its strategic ambitions and become future fit, we need leaders who drive business operations to meet customers’ expectations while also continuously improving the way we work. Region Northern Europe is therefore seeking a Key Account Manager to further develop strong value propositions for our key customers, aligned with the Energy Systems strategy.

The Key Account Manager is responsible for an account portfolio within region Northern Europe, reporting to the Market Area Manager Norway & Eurasia, and is part of the Customer Relations & Sales unit. This role gives customers a strong voice within the organization, challenges the internal organization on customer centricity and provides input for customer policy and strategy. You will have a focus on these customers, driving sales and managing customer relations successfully. For developing targeted Key Account campaigns, you will collaborate closely with Marketing, Communication & Public Affairs. Last but not least, you will contribute to building sales competencies and strive for a high-performing and collaborative culture.

Primary tasks of this role:

  • Drive sales, through strategic business development and market positioning, actively managing sales pipeline growth and increasing order intake for defined key customer(s). Strong influence on project pricing, resourcing, bid quality review across BAs
  • Monitor and manage the sales funnel, from sales qualified leads to won opportunities
  • Seek key customer insight (e.g. on strategic direction) and market insight, including evolving services of competitors
  • Actively participate in key industry events and conferences to enhance market positioning, expand professional networks, promote DNV’s current and upcoming services, and provide valuable insights back to DNV
  • Optimize the customer experience measured in the CSRI score
  • Develop and manage a key account strategy to optimize the customer experience and DNV business with customers, for cross- and up-selling activities across BAs, BUs, and services
  • Set up and lead a key account team to stimulate and ensure collaboration and communication across relevant departments, in order to optimize customer experience and sales
  • Foster relevant internal and external networks; identify, build and strengthen relevant customer relationships
  • Manage and develop new and existing frame agreements, in collaboration with the Service Areas and the Bid Support Team
  • Act as a project sponsor for key projects, monitor delivery of projects/services to ensure high-quality and consistency, participate in cross-sector opportunities
  • Support the Regional Leadership Team in strategy and decision-making

What we offer
  • Attractive rewards. We offer a comprehensive benefits package, including 6 weeks annual vacation, subsidized canteen, competitive pension, insurance, and parental leave agreement, in addition to a global profit share scheme. 
  • Work/life balance. We offer flexible working hours, with a focus on work/life balance for our employees. 
  • Supportive and caring culture. Our international culture embodies diverse colleagues who value teamwork and inclusion across business areas and borders. We offer opportunities for our employees to connect through social and professional networks. Our largest community CONNECT, throws after-works and informal meetings all year long for you to attend. 
  • Career and development. DNV offers extensive possibilities to grow and develop your competencies and career ambitions. We have a strong company culture with emphasis on growth mindset, knowledge sharing, and professional and personal development. 
  • By joining DNV you become part of a world-leading company whose purpose is to safeguard life, property, and the environment. Our values “we care, we share, we dare” characterize how we work and behave towards each other and our customers. 
  • Our Høvik office is in beautiful surroundings by the sea and can offer access to sailboats, kayaks, tennis courts etc. We have more than 30 activity groups for you to join, as well as gym facilities and a kindergarten located on our premises. It is also worth noting that we offer free parking and shuttle buses to and from Skøyen, Lysaker and Sandvika. 

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you

Position Qualifications:

  • Bachelors or Master's Degree
  • Several years’ experience of working at a senior level in a relevant industry, with a strong commercial mindset
  • Knowledge of market dynamics and key drivers
  • Competent business development skills and ability to build strong relationships with customers
  • Good understanding of the competitive landscape and key players in the Norwegian market

Personal Qualities:

  • Strong sales mindset and excellent at building customer relationships
  • Effective communication skills with the ability to influence
  • Fluency in Norwegian and English is required
  • Flexible, adaptable, and skilled in coaching and influencing
  • Create trust through reliable delivery and strong and stable relationships with customers
  • Contribute to a trusting, collaborative and social environment
  • Promote a diverse and inclusive culture, respect and understand cultural diversity and ability to communicate and connect with people at different levels
  • Demonstrate foresight – know what is happening in the market, how will it impact us and what we need to do to adapt to it
  • Positive and proactive attitude, with a solution-oriented mindset
  • Self-motivated, resilient and able to cope with work pressure
  • Cultivate a broad and diverse network

Please apply by providing your up-to-date CV including a cover letter. If you want to learn more about this role, please contact Ida Coert, Market Area Manager Norway

Benefits

Profit Share

Du blir en del av vår globale overskuddsdelingsordning, som betyr at vi deler suksessen vår som selskap. Når vi gjør det bra, gjør du det også. Dette er en del av vår totale kompensasjon hvert år og avhenger av årsresultatene våre.

Personlig utvikling

Du får mange muligheter til å lære og vokse. Enten det handler om å bygge nettverk, få ressurser til å planlegge og nå dine karrieremål, eller ha frihet til å følge din egen nysgjerrighet – vi sørger for at du kontinuerlig utvikler deg.

Formålsdrevet organisasjon

Du blir en del av et verdensledende selskap med et tydelig formål: å verne liv, verdier og miljø. Du får muligheten til å bidra til å møte globale endringer gjennom arbeidet ditt.

Konkurransedyktige betingelser

Vi legger vekt på balanse mellom jobb og fritid og tilbyr fleksibel arbeidstid og arbeidssted, seks ukers ferie, subsidiert kantine, konkurransedyktig pensjonsordning, forsikringer og en global overskuddsdelingsordning.

Støttende kultur

Vi gir deg muligheter til å bygge relasjoner gjennom sosiale og profesjonelle nettverk. Vårt største fellesskap, CONNECT, arrangerer sosiale sammenkomster og uformelle treff gjennom hele året.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.