Customer Service Engineer

Location:
Mexico City, Mexico
Business:
Energy Systems
Position type:
Full Time
Contract type:
Permanent Employee
Job ID:
4828
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Energy Systems

We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.

About the role

GreenPowerMonitor, a DNV company, is at the heart of global energy transformation. We use data-driven digital solutions to optimize the performance of renewable energy installations around the world. Our work contributes to a more diverse, more sustainable global energy mix.

Are you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Service Engineer. Together, we can drive a greener tomorrow!

As a Customer Service Engineer, you will serve as the primary point of contact for our customers, delivering technical support for our cloud-based solutions that monitor renewable energy assets.

The ideal candidate excels in a collaborative, team-oriented environment, working seamlessly with cross-functional teams to achieve shared objectives. They are proactive and possess a strong self-learning mindset, quickly adapting to dynamic settings. With excellent organizational and planning skills, they effectively prioritize tasks and manage competing demands. In customer-facing situations, they demonstrate outstanding communication, active listening, and empathy, along with the ability to troubleshoot and resolve issues efficiently and professionally.

The position will report to our DNV office in Mexico City, Mexico.

What You’ll Do

  • Manage the requests sent by customers about Networking, Dataloggers, and Device Communications
  • Provide technical support through emails and calls to our customers
  • Implement project modifications based on customer needs
  • Create and modify electrical and single-line diagrams (AutoCAD)
  • Manage internal documentation
  • Set up GPM platforms (Web Portal, GPM Plus, GPM Scada, and Horizon)
  • Detect errors and support the improvement of QUALITY

Resumes should be submitted in English to be considered

The team awaits you…
You will join Cloud Solutions, where we design, develop, and operate the best-in-class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics, enabling both our internal and external customers and strategic partners to consume and produce innovative data-driven solutions and services seamlessly. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio.

What we offer
  • What We offer
  • Vacation bonuses pay
  • Group health insurance plan
  • Group retirement plan with company match
  • Education reimbursement program
  • Company-provided life insurance plan
  • Food Vouchers
  • Flexible work schedule with hybrid opportunities

*Benefits may vary based on position, tenure, location, and employee election*

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

About you

What Is Required

  • To thrive and succeed, we expect you to have:
    • University degree in technical fields such as Information Systems Management, Electronics Engineering, Telecommunications, or similar
    • Minimum 3 years in a customer-facing role (e.g., Helpdesk, Customer Success, Customer Service, Technical Support) or experience providing technical assistance to customers
    • A proven track record in managing customer relationships
    • The ability to write technical reports and effectively communicate with customers following troubleshooting and support actions in renewable energy plants
    • Strong written and verbal English communication skills
    • We conduct pre-employment background screening

Resumes should be submitted in English to be considered.

What Is Preferred

  • Knowledge in renewable energy (Solar, Wind, and/or Storage)
  • Proven experience working on communication networks and dataloggers
  • Industrial communication protocols (Modbus, IEC104, OPC, DNP3)
  • Knowledge of the Linux operating system
  • Knowledge and experience working with the Power Plant Controller (PPC) in solar plants

*Immigration-related employment benefits, for example, visa sponsorship, are not available for this position*

Benefits

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Insurance

Taking care of you with travel, life, and accident insurance.

Pension Schemes

We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.

Professional Development

We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas and initiatives to gain new skills. 20% from working with others and mentoring and the rest from formal education.

Hybrid Working

Adapting to the changing world of work around the world.

Purpose-led organization

You become part of a world-leading company where we know and live our purpose; to safeguard life, property, and the environment, with the opportunity to tackle global change through your work.

Supportive and caring culture

We offer opportunities to connect through social and professional networks. Our largest community CONNECT, organizes after-work events and informal meetings throughout the year.

Attractive rewards

We focus on work/life balance and offer employees flexible working hours and workplace, annual vacation allowance, competitive pension, insurance, and a global profit share scheme.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.