Senior Customer Service Officer

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

This depends on the role. Refer to the job posting for details and make sure you have the necessary permissions or visa to work in the country you’re applying for. We’ll check your documents during the recruitment process and let you know if you’re missing anything.

Depending on the role and location, we may be able to offer support with relocation. Your recruiter will discuss this with you during the recruitment process.

We’ve adapted to the changing world of work, so depending on your role and location, you'll be able to find a balance between home, on-site and office work that works for you and the business.

Travel requirements vary by role but if you have a field-based role then yes, you will need to travel for work. You’ll find details in the job posting itself and you can ask your recruiter for clarification.

We offer a comprehensive benefits package that varies by role and location. We focus on work/life balance and offer you flexible working hours, vacation allowance, competitive pension, insurance and a profit share scheme. You’ll find more details on job postings, and your recruiter can answer any specific questions you have.

Your holiday entitlement depends on your location and length of service. Please take a look at the job posting for more details and speak with your recruiter if you have questions about a specific role’s entitlement.

We care about your long-term financial security and prioritize pension and retirement benefits to reflect that. You can ask your recruiter for more information if you have specific questions about our pension policy.

Your health and wellbeing are our priority, and our policies reflect this. You can find out more about our sick leave policy by talking to your recruiter.

We understand how important family life is and support parents with leave policies tailored to their needs. If you have specific questions, please ask your recruiter for more details.

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. You’ll be rewarded as part of our Total Compensation approach each year, which depends on our year-end results.

Alongside a healthcare package where you can sign up your spouse and any dependants too, you’ll have access to the many wellbeing initiatives we run, including workshops, webinars, consultations with specialists.

We believe in the 70/20/10 approach to learning – on-the-job training, technical development, and formal learning opportunities. You can check out our knowledge booster program video to find out more about how we nurture your growth and development.

Yes, we regularly welcome back colleagues who have worked elsewhere and then return to us. You can hear one of their stories here.

If you log in to your account on our careers site, you can manage your application and data preferences.

Yes, you can register for job alerts by joining our Talent Community here. By signing up, you’ll be first to learn about new job opportunities that could be the perfect fit for you.