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Capacity Manager
All locations
- Toronto, ON, Canada
- Calgary, AB, Canada
- Business:
- Business Assurance
- Position type:
- Full Time
- Contract type:
- Permanent Employee
- Job ID:
- 5630
Overview
About us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About Business Assurance
About the role
DNV Business Assurance is seeking a Capacity Manger. The Capacity Manager ensures that the Certification Body has adequate auditor resources, technical competencies, and operational capacity to deliver certification services effectively and in compliance with accreditation requirements. This role involves strategic planning, resource allocation, and performance monitoring to maintain service quality and meet client expectations.
This role is remote based in Canada.
What You’ll Do
1. Capacity Planning & Resource Management
- Develop and maintain a robust capacity plan for auditor resources across all certification schemes (MSC, ICT, Food & Beverage, Aerospace and Automotive).
- Forecast workload based on historical trends, client demand, and strategic initiatives.
- Coordinate recruitment, onboarding, and qualification approvals for auditors and subcontractors.
- Optimize utilization of Auditors in Training (AIT), full-time employees and subcontract auditors to meet delivery targets.
2. Competence & Compliance Oversight
- Ensure auditors meet competence requirements as per ISO/IEC 17021 and scheme-specific standards.
- Support accreditation body audits and maintain compliance with regulatory requirements.
- Collaborate with Staffing Specialist, Technical Managers, and Competency Coordinator to align training and approval processes.
3. Performance Monitoring & Reporting
- Implement KPIs and scorecards to monitor auditor performance and capacity utilization.
- Provide systematic feedback to leadership on resource efficiency.
- Prepare regular capacity reports and present findings to senior management.
4. Stakeholder Collaboration
- Work closely with Operations, Sales, and Technical Managers to align capacity planning with business objectives.
- Communicate certification requirements and resource strategies effectively to internal teams and external partners.
What we offer
- Generous paid time off (vacation, sick days, company holidays, personal days)
- Medical, Dental, and Vision benefit plans available to all employees
- Special programs – Employee Assistance Program and accident and critical illness options for you and your family
- Workplace strategies for mental help resources available to all employees
- Registered Retirement Savings Plan (RRSP) with company match
- Company provided life insurance, short-term, and long-term disability benefits
- Education Assistance Program
- Flexible work schedule with hybrid opportunities
- Consumer discounts and rewards through our BenefitsHub
- Advancement opportunities
**Benefits vary based on position, tenure, location, and employee election**
DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or
business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. The range of starting pay for this role is $100,000 - $110,000 CAD
03.02.2026
About you
What is Required
- Bachelor’s Degree
- At least Five (5) years of experience in Resource Management or capacity planning within a Certification Body or similar environment.
- Familiarity with ISO standards and accreditation processes.
- Strong analytical and forecasting abilities.
- Ethical and impartial in decision-making.
- Collaborative and adaptable to change.
- Detail-oriented with strong problem solving skills.
- Excellent organizational and communication skills.
- Proficiency in capacity management tools and MS Office Suite.
- Strong written and verbal English communication skills (The employee would be required to communicate and collaborate with English-speaking colleagues to accomplish development and execution of capacity plan.
- We conduct pre-employment background screening.
What is Preferred:
- Bachelor’s Degree in Business, Quality Management,
- Experience with certification bodies and auditor competence frameworks.
*Immigration-related benefits, for example visa sponsorship, are not available for this position.*
Benefits
Please note, benefits may depend on your contract type, please confirm with your recruiter.
Diversity, Equity and Inclusion
At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.
Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.
Learn more
[00:02] Lumina is a set of tools that gives unique insight into your management system.
[00:06] Use the online dashboard to access advanced analytics
[00:08] based on more than 2.3 million audt findings from 70,000 customers.
[00:14] Get an instant overview or dive into details.
[00:19] See risk areas for any industry or standard and compare against the competition.
[00:24] Lumina lets you manage and benchmark your total performance,
[00:29] Identify improvement paths and enable decision making.
[00:32] You can monitor performance of your management system over time
[00:36] or learn from peers if expanding to a new standard.
[00:41] Access to Lumina is free for all DNV customers.
[00:43] Lumina, turn your audit data into opportunities.
Working here
Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.
At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.
Learn more
FAQs
Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.
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