Do you support candidates who need a visa?

This depends on the role. Refer to the job posting for details and make sure you have the necessary permissions or visa to work in the country you’re applying for. We’ll check your documents during the recruitment process and let you know if you’re missing anything.

Do you offer relocation services?

Depending on the role and location, we may be able to offer support with relocation. Your recruiter will discuss this with you during the recruitment process.

What’s your approach to hybrid working? Where will I be based?

We’ve adapted to the changing world of work, so depending on your role and location, you'll be able to find a balance between home, on-site and office work that works for you and the business.

Will I need to travel for work?

Travel requirements vary by role but if you have a field-based role then yes, you will need to travel for work. You’ll find details in the job posting itself and you can ask your recruiter for clarification.

What benefits do you offer?

We offer a comprehensive benefits package that varies by role and location. We focus on work/life balance and offer you flexible working hours, vacation allowance, competitive pension, insurance and a profit share scheme. You’ll find more details on job postings, and your recruiter can answer any specific questions you have.

How much holiday do you offer?

Your holiday entitlement depends on your location and length of service. Please take a look at the job posting for more details and speak with your recruiter if you have questions about a specific role’s entitlement.

What’s your pension policy?

We care about your long-term financial security and prioritize pension and retirement benefits to reflect that. You can ask your recruiter for more information if you have specific questions about our pension policy.

What’s your sick leave policy?

Your health and wellbeing are our priority, and our policies reflect this. You can find out more about our sick leave policy by talking to your recruiter.

What’s your parental leave policy?

We understand how important family life is and support parents with leave policies tailored to their needs. If you have specific questions, please ask your recruiter for more details.

Do you offer bonuses?

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. You’ll be rewarded as part of our Total Compensation approach each year, which depends on our year-end results.

What’s your approach to wellbeing and health insurance?

Alongside a healthcare package where you can sign up your spouse and any dependants too, you’ll have access to the many wellbeing initiatives we run, including workshops, webinars, consultations with specialists.

What career development opportunities do you offer?

We believe in the 70/20/10 approach to learning – on-the-job training, technical development, and formal learning opportunities. You can check out our knowledge booster program video to find out more about how we nurture your growth and development.

Do employees return to DNV after leaving?

Yes, we regularly welcome back colleagues who have worked elsewhere and then return to us. You can hear one of their stories here .

How can I manage my application/data?

If you log in to your account on our careers site, you can manage your application and data preferences.

Can I sign up for job alerts?

Yes, you can register for job alerts by joining our Talent Community here . By signing up, you’ll be first to learn about new job opportunities that could be the perfect fit for you.

Order Handler and Customer support rep

Location:: Oslo, Norway

Business:: Veracity

Position type:: Full Time

Contract type:: Permanent Employee

Job ID:: 7752

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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Veracity

The Veracity Industry Cloud Platform helps our customers with the necessary digital tools and platform capabilities for cohesive data-driven solutions. Veracity has a strong presence in Norway, Poland and China, providing digital expertise with high quality and efficiency. From ideation to creation, we help our customers to build and maintain their digital service or product on the Veracity platform. We provide an experienced and competent team who will support our customers digital journey through all the stages of their product’s development and maintenance.

About the role

The Digital Commerce Product Line in Veracity is responsible for Veracity Marketplace, subscriptions, payments and related digital commerce services. We enable DNV customers around the world to discover, purchase and manage services online through a seamless digital experience.

We are experiencing strong growth and are looking for a customer-focused and proactive team member who thrives in a dynamic environment and enjoys combining operational excellence with continuous improvement.

Veracity has today 2 million service subscriptions from more than 400.000 users in more than 24.000 companies. Over 400 services are available in this ecosystem today, and it is growing rapidly!

Why join us?

You will join a small, highly skilled and collaborative team that plays a critical role in supporting Veracity's continued growth. We work at the intersection of technology, customer experience and commercial operations, and we are passionate about making it easier for customers to do business with us.

We value teamwork, curiosity, continuous learning and taking ownership. While we work hard and have high expectations, we also enjoy working together and celebrating our successes.

Responsibilities

Process and manage customer purchases and renewals through Veracity Marketplace.
Build and maintain positive customer relationships and provide customer insights and feedback to Product Management.
Conduct customer verification activities and oversee product provisioning processes.
Manage subscription renewals, upgrades and related customer enquiries.
Support customers with purchasing processes and commercial requirements where relevant.
Understanding the digital customer journey and purchase processes in Veracity front end & back-end systems, and support development teams with input for process optimization incl. testing of new releases for this.
For relevant candidates, additional responsibilities and broader responsibilities within the team may be included in addition to financial control and sales operations for Digital Commerce.

What we offer

A key role supporting one of Veracity’s fastest growing product lines.
The opportunity to work at the intersection of customer experience, digital commerce and technology.
A collaborative and supportive team with a strong focus on learning and development. International exposure across a global customer base and partner network.
Interesting and varied responsibilities with opportunities to expand your role over time.

The position is on located in Høvik, Norway.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you

Position Qualifications

A strong understanding of the importance of customer satisfaction and loyalty as a key differential in competitive business environments.
Relevant higher education in business, administration, finance or a related field. Relevant experience may compensate for formal education. Experience in process optimization of commercial processes.
Experience with Salesforce CRM and/or Oracle Finance is highly beneficial but not essential.
Background from international IT/software organizations is an advantage.
Strong organizational skills and ability to perform under pressure. 
Excellent English skills, orally and written. 
Curiosity and an eagerness to learn.

Personal Qualifications

We are a small, high-performing team that values collaboration, continuous learning and a positive working environment. We are looking for someone who enjoys taking ownership, supporting customers and contributing to the team’s success. The more of the following characteristics you recognise in yourself, the more likely it is that you will thrive in this role:

You enjoy working with customers and solving practical challenges.
You take ownership of your work and follow tasks through to completion.
You are structured, detail oriented and able to manage multiple priorities.
You are comfortable working in a dynamic environment where priorities can change.
You are curious, eager to learn and motivated to continuously develop your skills.
You are proactive in identifying improvements and helping solve problems.
You are a collaborative team player with strong communication skills.
You contribute to a positive team culture and value feedback as a tool for learning and growth.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Benefits

Please note that some benefits may vary depending on location, business area, and employment terms. Please confirm with your recruiter.

Profit Share

Du blir en del av vår globale overskuddsdelingsordning, som betyr at vi deler suksessen vår som selskap. Når vi gjør det bra, gjør du det også. Dette er en del av vår totale kompensasjon hvert år og avhenger av årsresultatene våre.

Personlig utvikling

Du får mange muligheter til å lære og vokse. Enten det handler om å bygge nettverk, få ressurser til å planlegge og nå dine karrieremål, eller ha frihet til å følge din egen nysgjerrighet – vi sørger for at du kontinuerlig utvikler deg.

Formålsdrevet organisasjon

Du blir en del av et verdensledende selskap med et tydelig formål: å verne liv, verdier og miljø. Du får muligheten til å bidra til å møte globale endringer gjennom arbeidet ditt.

Konkurransedyktige betingelser

Vi legger vekt på balanse mellom jobb og fritid og tilbyr fleksibel arbeidstid og arbeidssted, seks ukers ferie, subsidiert kantine, konkurransedyktig pensjonsordning, forsikringer og en global overskuddsdelingsordning.

Støttende kultur

Vi gir deg muligheter til å bygge relasjoner gjennom sosiale og profesjonelle nettverk. Vårt største fellesskap, CONNECT, arrangerer sosiale sammenkomster og uformelle treff gjennom hele året.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing.

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role.

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

Does DNV complete background checks?

Please ask your recruiter for further details.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.