Key Account Manager, Cruise Center Americas

Location:
Miami, FL, United States
Business:
Maritime
Position type:
Full Time
Contract type:
Permanent Employee
Job ID:
6610
Apply

Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the role

The Business Development team focusing on cruise in the DNV Maritime Region Americas (M-A) covers the whole Americas, with main focus of the Miami region. Our responsibilities include profiling, marketing, business development, sales, and key account management. Our goal is to strengthen DNV’s market position and drive cruise account activities in the region. This involves growth strategies, customer retention, and securing newbuilding orders. We also organize customer courses, seminars, and events.

We maintain an extensive network both within DNV and in the cruise industry. Our expertise covers ship classification, statutory matters, and advisory services. We value customer engagement, competence development, and teamwork. Currently, we’re strengthening our Key Account Manager (KAM) team for cruise in Americas and the new KAM will be working closely with our Cruise Key Accounts in this area.

The Key Account Manager will report to the Head of Cruise Center, Americas, and be a member of the DNV Americas Cruise Center Team. This position will be located in our Sunrise, Florida office to service/grow the cruise client base in the Americas.

What You'll Do:

  • Take responsibility for business development and sales through close dialogue with and good understanding of our Key cruise customer’s needs and expectations
  • Fill the role as Key Account Manager (KAM) for select cruise customers
  • Secure new core class business and develop new opportunities based on identified customer needs and DNV’s total portfolio of products and advisory services
  • Strengthen our standing with defined cruise key customers by providing outstanding support and service
  • Enhance our cruise team’s image as a highly professional, creative and service-minded resource for our clients

What we offer

At DNV, we offer opportunities beyond business. In addition to competitive conditions, the right candidate will enjoy working with issues to enhance safety and sustainability in an environment where trust, teamwork and innovation are core values. Our working culture is based on respect and care and an appreciation of the need for work-life balance.

  • Local conditions apply
  • Generous paid time off (vacation, sick days, company holidays, personal days)
  • Multiple Medical and Dental benefit plans to choose from, Vision benefits
  • Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
  • Employer-paid, therapist-led, virtual care services through Talkspace
  • 401(k) with company match
  • Company provided life insurance, short-term, and long-term disability benefits
  • Education reimbursement program
  • Flexible work schedule with hybrid/remote opportunities
  • Charitable Matched Giving and Volunteer Rewards through our Impact Program
  • Volunteer time off (VTO) paid by the company 
  • Career advancement opportunities

**Benefits may vary based on position, tenure, location, and employee election

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially.

About you

What Is Required:

  • Bachelor’s degree or higher in Business, Engineering, or Science or relevant field.
  • Minimum of 5 years of experience from the maritime and cruise industry
  • Good understanding of the cruise value chain and its stakeholders
  • Proven experience with sales, customer engagement and marketing activities
  • Excellent English communication skills and the ability to adapt
  • Solid knowledge of DNV products, services, and internal networks
  • Strategic mindset with experience in business planning and execution
  • Self-starter with a proactive, creative and solution-oriented approach
  • Committed to DNV values, passionate about business development, and eager to drive innovation
  • We conduct a pre-employment background and drug screening

*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*

Projects and case studies

Our work helps pioneering companies and covers latest trends, regulations, initiatives to develop solutions to the most complex challenges the maritime industry is facing.

Remote surveys

By using an online or video link to the vessel, our dedicated remote surveyors can support vessels anywhere in the world.

Maritime Digital Twin

The cloud-based digital twin is a virtual image of customers’ assets, maintained through the lifecycle and easily accessible at any time.

Maritime Cyber Security

Cyber security is an important topic for the maritime industries due to rapid digital change that come with new threats and regulatory requirements.

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Personal Development

You’ll have a lot of opportunities to learn and grow. Whether it’s building your network, having resources to plan and realise your career goals or enjoying genuine freedom to satisfy your curiosity, we’ll make sure you’re always growing and developing.

401(k)

DNV provides the option for eligible employees to enroll in our professional managed 401(k) plan. We’ll match up to a percentage of employee elected investment, which will become fully vested after a few years.

Healthcare and more

You’ll have multiple medical plans to choose from including Dental, Vision, RX plans, AD&D, Critical Illness, ST/LT Disability, Paid Parental Leave, Virtual TalkSpace Therapy.

Additional benefits

ID theft protection, generous PTO accrual including paid volunteer time off, company paid holidays, discounted pet insurance, dollar-for-dollar charitable donation matching, Dollars for Doers, additional vacation hours purchase plan, commuter benefits, Employee Assistance Program (EAP), tuition reimbursement.

Values-led organization

Our values show a commitment to employees and the community they serve. These serve a guiding light on our journey to fulfill our Purpose of safeguarding life, property, and the environment. Driven by these Values, you’ll have the opportunity to give back through not only charitable matched giving, but through direct support to community organizations and as a mentor to students in underserved communities.

“I have become part of a "family", where I feel truly at ease and everyone is valued for doing their best for the entire community.”

Elena | NB/CMC Surveyor

"From a technical perspective, I’m proud of our innovative projects that delivery solutions aligned with safety and sustainability."

Eduardo | Offshore surveyor

"It feels so meaningful to take an active part of the global energy transition, creating a safe and sustainable future for all."

Ming Oleg | Senior Surveyor

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

Join Our Talent Community

Can't find the right fit?

Be the first one to learn about new job opportunities that might be a perfect fit for you.

Join

Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.