Key Account Manager (KAM) for Area Germany

Location:
Hamburg, Germany
Business:
Maritime
Position type:
Full Time
Contract type:
Permanent Employee
Job ID:
6566
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Maritime

We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.

About the role

We are looking for a Key Account Manager (KAM) to drive growth and develop long‑term strategic customer relationships across Northern Germany, with a focus on the Bremen / Leer region.

In this role, you will act as the primary commercial contact for a portfolio of strategically important customers. You will own and coordinate the overall customer relationship and actively develop business opportunities.

You will report to the Area Business Development Manager and work closely with a collaborative, cross‑functional business development team.

This is a home-based position with a strong customer focus. You will regularly meet customers and internal stakeholders face‑to‑face. Travel to the Hamburg office is expected for team meetings and events (typically 1–2 days per visit).

Your Key Responsibilities

  • Build and continuously strengthen relationships with key decision makers and influencers within assigned strategic accounts, developing a deep understanding of their business needs and future direction, and establishing the foundation for preferred supplier partnerships
  • In close collaboration with the Account Team, develop and execute customer‑centric Key Account Plans with clear priorities, impactful objectives, and actionable initiatives that drive new business, secure renewals, and ensure high levels of customer satisfaction
  • Define, lead, coordinate, and motivate the Key Account Team, working collaboratively with virtual and cross‑functional teams across the organization to ensure effective execution of account strategies
  • Identify and develop new sales opportunities, while managing the existing contract portfolio to ensure timely renewals and sustainable account growth
  • Monitor, manage, and report on the sales pipeline and performance of assigned Key Accounts, ensuring transparency and progress against targets
  • Lead and support customer satisfaction reviews, identifying key challenges or improvement areas and ensuring insights are communicated internally and followed up with concrete actions
  • Partner closely with the Technical Service Manager to ensure high-quality technical support and effective after‑sales service beyond day‑to‑day operational delivery
  • Stay continuously informed about industry developments, market trends, and best practices, as well as the company’s products, services, and processes, to remain a relevant and trusted advisor to customers and prospects
  • Ensure the accuracy and completeness of customer master data and activity records in the customer relationship management system for assigned Key Accounts
  • Support the resolution of critical invoice issues and follow up on outstanding receivables in close cooperation with Finance to ensure timely and constructive solutions
  • Proactively identify and pursue new business opportunities beyond the assigned Key Accounts to support broader regional growth
  • Support marketing initiatives, customer events, and industry activities within the Area to strengthen market presence and brand awareness

What we offer

  • Be part of an innovative and forward‑looking environment where you can actively shape the future while building on strong and well‑established foundations
  • Work alongside highly skilled, committed, and collaborative colleagues
  • Enjoy a flexible work arrangement with a high degree of autonomy and trust
  • Engage with demanding and diverse customers at different levels of their organizations
  • Gain opportunities to experiment, learn, and continuously develop within your area of expertise and beyond
  • Access national and international career development opportunities within a global organization
  • Employment terms in line with local regulations and conditions

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture, and we invite you to be part of this diversity.

About you

Personal Qualities

  • Self‑driven and highly engaged, with the ability to inspire and motivate others
  • Proven experience in setting strategic direction and translating strategy into action
  • Excellent communication and influencing skills, developed in a sales or customer relationship management environment
  • Strong network‑building capabilities, ideally within an international or multicultural context
  • Demonstrated ability to gain deep customer insight and effectively influence stakeholders based on those insights
  • High level of personal impact, energy, and resilience, with experience navigating constraints to deliver results
  • Motivated by taking ownership and collaborating within a global network
  • Strong commitment to continuous learning and professional development

Competence Requirements

  • University degree or equivalent qualification; a background in Marine Engineering, Naval Architecture, or Maritime Studies is preferred
  • Minimum 10 years of experience within the maritime industry
  • Strong commercial acumen combined with a customer‑centric mindset
  • High level of IT proficiency, particularly with Microsoft Office applications
  • Willingness and ability to travel domestically as required
  • Fluent in business‑level German and English, both written and spoken

Projects and case studies

Our work helps pioneering companies and covers latest trends, regulations, initiatives to develop solutions to the most complex challenges the maritime industry is facing.

Remote surveys

By using an online or video link to the vessel, our dedicated remote surveyors can support vessels anywhere in the world.

Maritime Digital Twin

The cloud-based digital twin is a virtual image of customers’ assets, maintained through the lifecycle and easily accessible at any time.

Maritime Cyber Security

Cyber security is an important topic for the maritime industries due to rapid digital change that come with new threats and regulatory requirements.

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Pension Schemes

We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.

Public Transport

You’ll be offered a "Deutschlandticket" to make public transport a more viable commuting option.

Annual Leave

You’ll be entitled to 30 days annual leave a year and special leave can be granted for moving, compassionate leave and special events such charitable activities, weddings, and funerals.

Mental Health Support

You'll have access to our Employee Assistance Program (EAP) as part of our strategic health management and wider workplace health support.

Mentoring Programs

You’ll have access to our mentoring courses and networking opportunities that address specific needs and help everyone develop their skills: from mentoring initiatives to leadership development programs.

Hybrid Work Model

We work in a hybrid model (three days from the office) and have flexible starting hours. This means you can fit your work and life together in a way that works for you.

Shape Your Career

We support you in exploring different career opportunities or shifting between teams or locations, so that you can shape your career according to what you find motivating. We dare, and so can you.

Ergonomic Workplace

Sit/stand desks, high-quality adjustable chairs and balance balls are just a few examples of what ergonomic office means here. We also make it easier for you to arrange your working space at home with a desk grant.

Jobrad

You’ll have the opportunity to lease up to 2 bicycles as part of our JobRad program, financed through deferred compensation. Thus, you’ll support DNV's goal of reducing our environmental footprint.

Urban sports club

You‘ll have access to our fitness cooperation with Urban Sports Club as part of DNV’s health management. This means that you benefit from an exclusive discount on the use of a wide range of sports and wellness activities whenever and wherever you want.

“I have become part of a "family", where I feel truly at ease and everyone is valued for doing their best for the entire community.”

Elena | NB/CMC Surveyor

"From a technical perspective, I’m proud of our innovative projects that delivery solutions aligned with safety and sustainability."

Eduardo | Offshore surveyor

"It feels so meaningful to take an active part of the global energy transition, creating a safe and sustainable future for all."

Ming Oleg | Senior Surveyor

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.