Collections Analyst

Location:
Rio de Janeiro, Brazil
Business:
Global Shared Services
Position type:
Part Time
Contract type:
Permanent Employee
Job ID:
4084
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the role

DNV Brazil is seeking for a new Collections Analyst. This role is responsible for the resolution of overdue customer account balances. It is imperative that the candidate possess the ability to use strong collection techniques while maintaining strong business relationships. You will notify customers of their account status, identify root causes that are preventing timely payment and develop solutions to obtain payment, monitor customer remittances, and maintain documentation related to all aspects of the collection process.

Key Responsibilities for the role:

  • Contact clients via telephone, letter and email in an effort to recover payment
  • Email invoices to customers
  • Maintain detailed notes of collection activity and customer responses
  • Accountable for minimizing the overall A/R aging and producing a daily report of collection activities
  • Negotiating a resolution of delinquent account balances in adherence to policy and procedure guidelines
  • Communicating unusual account situations to higher management
  • Reviewing customer aging reports for discrepancies, resolving discrepancies and preparing adjustments as needed
  • Process payments, write-offs, charge-backs
  • Other duties as required

What we offer
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you

Technical Skills

  • Degree in Accounting, Finance, Business Adm and related areas required
  • Minimum of 3 years' experience in credit and collections on a dynamic environment
  • Understanding of the legal implications of credit and collections
  • Knowledge of Credit reporting agencies and bankruptcy
  • Excellent customer service, relationship building, analytical and negotiating skills
  • Knowledge of internet and how to conduct research on the internet
  • Able to communicate persuasively, efficiently and professionally with external customers
  • Positive attitude and solution-oriented; able to adapt quickly to changing environment
  • Self-driven with team work spirit and inter-personal skills
  • Digital Native – deep knowledge in Office Package, in special Excel (index matching, VLOOKUP, pivot tables, etc.) and MS Forms;
  • Data management and analysis (incl. tools like Power BI) and Story telling (Data advisory) is a plus
  • Strong written and verbal English communication skills (mandatory)
  • Desirable Spanish communication skills
  • Portuguese Native (mandatory)

Personal characteristics/behavior:

  • Excellent communication skills and cultural awareness
  • Respect for hierarchy
  • Attentive to detail and deadlines
  • Sharp judgment
  • Ability to multi-task, prioritize and work under pressure
  • Passion and willingness to learn and understand new software/accounting systems
  • Curious, creative and good relationship

Benefits

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Insurance

Taking care of you with travel, life, and accident insurance.

Pension Schemes

We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.

Professional Development

We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas and initiatives to gain new skills. 20% from working with others and mentoring and the rest from formal education.

Hybrid Working

Adapting to the changing world of work around the world.

Purpose-led organization

You become part of a world-leading company where we know and live our purpose; to safeguard life, property, and the environment, with the opportunity to tackle global change through your work.

Supportive and caring culture

We offer opportunities to connect through social and professional networks. Our largest community CONNECT, organizes after-work events and informal meetings throughout the year.

Attractive rewards

We focus on work/life balance and offer employees flexible working hours and workplace, annual vacation allowance, competitive pension, insurance, and a global profit share scheme.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.