Global Process Owner (GPO) , Cash Management and Credit Collection

All locations
  • Gdynia, Poland
  • Oslo, Norway
  • Pune, India
Business:
Global Shared Services
Position type:
Full Time
Contract type:
Permanent Employee
Job ID:
6369
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About GSS

As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV. 

About the role

The Global Process Owner (GPO) for Cash Management and Credit Collection plays a pivotal role in driving the performance of GSS services and related processes within this domain, contributing to the achievement of key annual objectives. The GPO is accountable for the global design, governance, standardization, and continuous improvement of processes spanning Accounts Receivable, Cash Collection, Banking Operations, Dispute Handling, and Credit Management. The role ensures end‑to‑end process excellence, compliance, and digitalization in alignment with DNV’s Digital World Class ambitions and the GSS governance model.

This role is responsible for developing and managing processes that align with GSS strategic priorities across Customer Value and Experience, Efficiency and Productivity, and Quality and Compliance. The position reports directly to the GSS Finance Stream Director.

Key Responsibilities:

  • Own the global Cash Management and Credit Collection processes, end‑to‑end.
  • Establish and maintain global governance, controls, policies, and documentation for these processes.
  • Act as the gatekeeper for process‑related changes, ensuring alignment with DMSG, Group Finance and enterprise architecture.
  • Define, document, and continuously update the standardized global “To‑Be” process design for Credit Collection, AR management, Banking Operations, and Cash Allocation.
  • Drive process harmonization across regions in alignment with best practices in Global Business Services.
  • Develop and maintain process maps, Service Level Agreement documentation, and risk & control matrices.
  • Proactively monitor and evaluate service and process performance using KPIs for DSO, overdue debt, unapplied cash, bank clearing times, etc.
  • Lead improvement initiatives—including automation, digitalization, and data‑driven insights—to improve productivity, customer experience, and quality.
  • Collaborate with Quality, Reporting, and Digitalization & Development teams to prioritize improvements.
  • Shape functional and technical requirements for tools such as Sidetrade, Oracle, Power BI, bank platforms, and webforms (MyGSS).
  • Serve as the primary link between GSS operations and IT/Group functions on system standardization and enhancements.
  • Provide expert guidance to AR, Credit Collection, and Banking Operations teams.
  • Govern cross-functional alignment with AP, R2R, Group Treasury, Intercompany, and operational delivery units.
  • Support dispute management, cash application rules, credit risk assessments, and escalation routines.
  • Ensure compliance with internal regulations, tax rules affecting cash transactions, credit policies, and audit requirements.
  • Maintain strong internal control frameworks across all touchpoints.
  • Engage with global, regional, and local stakeholders to align priorities and ensure adherence to standards.
  • Represent the Cash Management & Credit Collection process in governance forums and cross-functional steering groups.

Posting Deadline: 12/04/2026.

Location: We will consider all relevant candidates based in Gdynia (Poland), Pune(India) and Oslo(Norway).

We will continuously review applications and progress with strong candidates as they apply, so don’t wait until the deadline to submit yours.

What we offer

This role offers a unique opportunity to shape and optimize DNV’s global Cash Management and Credit Collection processes within a transforming Global Business Services environment. You will drive standardization, governance, and continuous improvement across Accounts Receivable, Banking Operations, and Credit Management, leveraging digitalization and data insights to enhance efficiency, compliance, and customer experience.

• Flexible working arrangements to support work-life balance
• A supportive and inclusive environment that values diversity and encourages collaboration
• A work environment committed to diversity and continuous learning
• A collaborative culture that encourages knowledge sharing and professional growth
• We offer a comprehensive benefits package, in addition to a global profit share scheme
• Plenty of opportunities for our employees to connect through social and professional networks

*Benefits may vary based on the location*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you

Competency Requirements:

  • Process Knowledge and Standardisation: Deep understanding of Cash Management and Credit Collection processes, including upstream and downstream dependencies. This includes driving global standardised process design and implementation.
  • System and Domain Knowledge: Proficiency in analytics, reporting, and using tools like Onguard, Oracle, or Power BI to monitor Cash Management & Credit Collection metrics and identify improvement areas.
  • Governance: Establishing and maintain process governance and controls,striving to achieve high quality processes, play an enabling role and be responsible for overall design and governance.
  • Financial and Compliance Knowledge: Understanding of accounts receivable, cash management, (withholding) tax regulations, and compliance requirements for global operations.
  • Change Management and Leadership: Proven capability to lead transformation projects, implement new tools or processes, and drive cultural adoption across global teams.
  • Stakeholder Collaboration and Communication: Strong ability to collaborate with suppliers, internal teams, and global stakeholders to streamline Compliance workflows.
  • Strategic Thinking: Ability to align Cash Management & Credit Collection operations processes with organizational strategic goals.

Qualification and Experience:

  • Degree in Finance, Accounting, Business or equivalent.
  • Relevant experience within a similar role or operational role required, with knowledge from the Cash Management & Credit Collection domain.
  • Experience in process ownership roles or leading transformation initiatives is highly preferred.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Insurance

Taking care of you with travel, life, and accident insurance.

Pension Schemes

We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.

Professional Development

We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas and initiatives to gain new skills. 20% from working with others and mentoring and the rest from formal education.

Hybrid Working

Adapting to the changing world of work around the world.

Purpose-led organization

You become part of a world-leading company where we know and live our purpose; to safeguard life, property, and the environment, with the opportunity to tackle global change through your work.

Supportive and caring culture

We offer opportunities to connect through social and professional networks. Our largest community CONNECT, organizes after-work events and informal meetings throughout the year.

Attractive rewards

We focus on work/life balance and offer employees flexible working hours and workplace, annual vacation allowance, competitive pension, insurance, and a global profit share scheme.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.