IT Support Engineer - Deskside

Location:
Pune, India
Business:
Global Shared Services
Job ID:
5533
Apply

Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About GSS

As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV. 

About the role

Global Shared Services IT (GSS IT) is the DNV IT organisation responsible for delivering a wide range of IT capabilities and services to business units, corporate units, and end-users worldwide. With over 400 employees globally, GSS IT serves as the internal IT service provider for DNV, playing a crucial role in system evaluation, development, and integration.

We are currently seeking an IT Engineer to join our Digital Workplace team based in Pune, India to provide second-line IT support to staff across India, Sri Lanka, and Bangladesh; ensuring exceptional service standards for hardware, software, and network-related issues. This role involves proactive and reactive problem-solving, adherence to SLAs, and collaboration with internal teams and vendors to maintain seamless IT operations.

Key responsibilities includes:

  • Deliver second-line IT support for incidents and service requests.
  • Diagnose and resolve hardware issues; coordinate with Dell support for replacements.
  • Record all activities accurately in BMC Remedy.
  • Collaborate with Real Estate & Procurement (Rem Proc) for office cabling design and IT setup during new office projects and relocations.
  • Guide users and managers on IT hardware procurement via our procurement solution (Basware Cloud).
  • Manage IT equipment purchasing and installation across regional offices.
  • Ensure machines are under warranty; arrange replacements or renewals as needed.
  • Implement processes for equipment disposal and recycling, including secure hard drive shredding and vendor certification.
  • Provide basic end-user training and contribute to the knowledge base.
  • Maintain organized server rooms and discard unused equipment.
  • Monitor customer satisfaction and meet performance targets.
  • Coordinate with server/network teams and vendors for maintenance and WAN provider access.
  • Ensure compliance with GDPR and security policies.

What we offer
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you

To maximize your chances, you need:

  • Bachelor’s degree in IT, Computer Science, or related field.
  • 3+ years of experience in deskside or second-line IT support.
  • Experience with hardware diagnostics, vendor coordination, and IT asset management.
  • Strong troubleshooting skills for hardware and software issues.
  • Familiarity with IT service management tools (e.g., BMC Remedy).
  • Knowledge of networking basics and server room standards.
  • Ability to manage procurement processes and vendor coordination.
  • Customer focused and solution oriented
  • Excellent verbal and written communication skills (the working language is English).
  • Understanding of GDPR and IT security policies.
  • Ability to identify, resolve, mitigate and escalate issues as they occur.

Personal qualifications (but not exhaustive):

  • You are passionate about service delivery.
  • You are open minded, want to make an impact and are ready to go the extra mile to make it happen.
  • You are confident in working in dynamic environment, managing change and willing to support colleagues through change life cycle.
  • You are a team player and results oriented.
  • You have experience in working with people from different cultures and geographies.
  • You are honest, open and committed to DNV’s visions and values.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Professional Development

We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas and initiatives to gain new skills. 20% from working with others and mentoring and the rest from formal education.

Hybrid Work Model

We work in a hybrid model (three days from the office) and have flexible starting hours. This means you can fit your work and life together in a way that works for you.

Global Opportunities

We support you in exploring different career opportunities or shifting between teams, business areas, or geographies, so that you can shape your career according to what you find motivating.

Modern Office in Pune

Our office in Pune has a modern look and feel and you’ll find zones for both focused work and team integration. Sit/stand desks, high-quality adjustable chairs and balance balls are just a few examples of what ergonomic office means at DNV.

Integration Events

Depending on where you are located, you’ll have the opportunity to participate in offsite meetings as well as different initiatives and fun events at the office. We believe that a well-integrated team is a well-functioning team.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

Join our talent community

Can't find the right fit?

Be the first one to learn about new job opportunities that might be a perfect fit for you.

Join

Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.