Deskside Analyst

Location:
Oslo, Norway
Business:
Global Shared Services
Position type:
Full Time
Contract type:
Permanent Employee
Job ID:
6675
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About GSS

As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV. 

About the role

We are looking for a Deskside Analyst to strengthen our on site End User Services team in Oslo / Høvik. The role delivers primarily second line support, with escalation and collaboration across internal virtual teams and selected vendors. You will work close to the business, with high visibility and frequent user contact.

Responsibilities and key tasks:

  • Provide second line, customer facing support for end users and resolve incidents and requests escalated from the service desk.
  • Communicate clearly in writing and verbally and handle users at all technical levels, including in English and one or more Scandinavian languages when needed.
  • Resolve hardware issues and coordinate warranty cases, including running diagnostics with Dell support and coordinating repair or replacement.
  • Ensure all information is accurately recorded and updated in the service management tool, including correct categorization, notes, and closure.
  • Install, rebuild, or reinstall PCs in all offices using local IMAC procedures and ensure proper handover to end users.
  • Deliver basic in house user training and guidance, including meeting room usage support and common productivity topics as needed.
  • Use and contribute to the knowledge base by creating or improving knowledge articles and internal work instructions to reduce repeat incidents.
  • Plan and prioritize your workload to meet deadlines, targets, and operational expectations in a high volume environment.
  • Maintain user satisfaction through clear communication, ownership, and follow up, aligned with Customer Satisfaction targets.
  • Coordinate with server and networking virtual teams regarding regional issues, ensure correct escalation, and support vendor access for maintenance activities when required.
  • Support meeting room and collaboration device troubleshooting by ruling out user error, supporting user devices where relevant, and escalating facility or equipment issues to the correct owner.

What we offer

Reasons to join us

  • Attractive rewards. We offer a comprehensive benefits package, including 6 weeks annual vacation, subsidised canteen, competitive pension, insurance, and parental leave agreement, in addition to a global profit share scheme.
  • Work/life balance. We offer flexible working hours, with focus on work/life balance for our employees.
  • Supportive and caring culture. Our international culture embodies diverse colleagues who value teamwork and inclusion across business areas and borders. We offer opportunities for our employees to connect through social and professional networks. Our largest community CONNECT, throws after-works and informal meetings all year long for you to join.
  • Career and development. DNV offers extensive possibilities to grow and develop your competencies and career ambitions. We have a strong company culture with emphasis on growth mindset, knowledge sharing, and professional and personal development.
  • By joining DNV you become part of a world-leading company whose purpose is to safeguard life, property, and the environment. Our values “we care, we share, we dare” characterize how we work and behave towards each other and our customers.
  • Our Høvik office is in beautiful surroundings by the sea and can offer access to sailboats, kayaks, tennis courts etc. We have more than 30 activity groups for you to join, as well as gym facilities and a kindergarten located on our premises. It is also worth noting that we offer free parking and shuttle buses to and from Skøyen, Lysaker and Sandvika.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture, and we invite you to be part of this diversity.

About you

Required qualifications

  • Strong customer service skills and ability to work with users at all technical levels.
  • Strong customer facing verbal and written communication skills.
  • High attention to detail and consistent adherence to procedures and documentation.
  • Working knowledge of Windows 11 desktop.
  • Working knowledge of Microsoft Office 365 including Outlook, Word, Excel, and PowerPoint.
  • Ability to quickly learn proprietary business applications.
  • Service minded approach that creates a positive impact for end users.
  • Proficiency in spoken and written English and one or more Scandinavian languages.
  • Working knowledge of basic Windows Server functions including Active Directory, network sharing, permissions, and management consoles.

Desired qualifications

  • At least two years of full time experience in a support center or technical support role.
  • Experience supporting apprentices and providing training to apprentices. DNV is an apprentice company (Lærebedrift), and experience as a trainer (Faglig leder) for IKT-Drift is an advantage.
  • Experience supporting meeting room technology and collaboration devices in an enterprise environment.
  • Familiarity with ITSM/ITIL way of working.
  • IKT-Drift fagbrev is an advantage.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

#LI-Onsite

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

Du blir en del av vår globale overskuddsdelingsordning, som betyr at vi deler suksessen vår som selskap. Når vi gjør det bra, gjør du det også. Dette er en del av vår totale kompensasjon hvert år og avhenger av årsresultatene våre.

Personlig utvikling

Du får mange muligheter til å lære og vokse. Enten det handler om å bygge nettverk, få ressurser til å planlegge og nå dine karrieremål, eller ha frihet til å følge din egen nysgjerrighet – vi sørger for at du kontinuerlig utvikler deg.

Formålsdrevet organisasjon

Du blir en del av et verdensledende selskap med et tydelig formål: å verne liv, verdier og miljø. Du får muligheten til å bidra til å møte globale endringer gjennom arbeidet ditt.

Konkurransedyktige betingelser

Vi legger vekt på balanse mellom jobb og fritid og tilbyr fleksibel arbeidstid og arbeidssted, seks ukers ferie, subsidiert kantine, konkurransedyktig pensjonsordning, forsikringer og en global overskuddsdelingsordning.

Støttende kultur

Vi gir deg muligheter til å bygge relasjoner gjennom sosiale og profesjonelle nettverk. Vårt største fellesskap, CONNECT, arrangerer sosiale sammenkomster og uformelle treff gjennom hele året.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.