VP / Head of Section, Sales & Customer Success

All locations
  • Houston, TX, United States
  • Oakland, CA, United States
  • Austin, TX, United States
  • Dallas, TX, United States
  • Medford, MA, United States
  • Seattle, WA, United States
  • Chalfont, PA, United States
  • Des Moines, IA, United States
  • Detroit, MI, United States
  • Madison, WI, United States
  • Phoenix, AZ, United States
  • Portland, OR, United States
  • New York, NY, United States
Business:
Energy Systems
Position type:
Full Time
Contract type:
Permanent Employee
Job ID:
6781
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Energy Systems

We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.

About the role

About the Role

The VP/ Head of Section, Sales & Customer Success directs the commercial Go-To-Market (GTM) motion for Platform Services direct sales, customer success, sales enablement, and pre-sales solution architecture. You drive this motion in partnership with the Head of Product, who sets the integrated roadmap, packaging, and pricing, and Head of Enterprise AI, who develops the AI capability. You are accountable for driving high double-digit SaaS revenue growth you close the deals, retain the customers, and power the renewal-and-expansion engine.

This is a build role as much as an operating role. You will transition relationship-led growth into a repeatable, highly instrumented commercial engine, holding the line on MEDDPICC qualification discipline. DNV's compensation philosophy is base salary plus profit sharing rather than sales commission. Candidates accustomed to commission-based commercial compensation should evaluate this structure carefully against their preferences.

This role is based at our DNV office in Houston, TX; Oakland, CA; Austin, TX; Dallas, TX; Medford, MA; New York, NY; Seattle, WA; Chalfont, PA; Des Moines, IA; Detroit, MI; Madison, WI; Phoenix, AZ; Portland, OR, presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process.

The position may also be considered at other DNV offices within the continental U.S.

What You'll Do

Revenue accountability and anchor account expansion

  • Accountable for external SaaS revenue, the direct sales motion, customer success, and the renewal/expansion engine across the entire portfolio.
  • Retain and expand a concentrated portfolio of Tier-1 investor-owned utility anchor accounts.
  • Convert fast-growing accounts into multi-year platform commitments.
  • Drive the renewal motion including structured renewal preparation, executive sponsorship of anchor renewals, and disciplined hand-offs between Customer Success and Sales.

AI tier launch and commercial differentiation

  • Partner with Product and Enterprise AI on AI-attached revenue: Product sets packaging and pricing, AI delivers the capability, and you lead the sales motion.
  • Lead the commercial launch of the AI tier driving the pricing rollout, sales enablement, executive customer conversations, and attach-rate execution.
  • Collaborate with the Head of Product on roadmap inputs based directly on customer signals.

Commercial process and discipline

  • Build and instrument the digital sales process ensuring rigorous CRM hygiene, executing the MEDDPICC qualification framework, driving account-based marketing, and leading a structured win-loss program.
  • Establish the named-account framework (anchor, growth, and emerging accounts) with discipline on how each segment is resourced and worked.
  • Lead MSA strategy and contract negotiations for Tier-1 utility customers, expertly navigating the multi-year procurement cycles inherent to regulated enterprises.
  • Align and collaborate strategically with the broader DNV commercial organization to coordinate Go-To-Market efforts and leverage enterprise-wide account relationships.

Team leadership

  • Lead and integrate four commercial disciplines: Direct Sales, Customer Success, Sales Enablement, and Pre-Sales Solution Architecture.
  • Build and develop the commercial leadership bench, mentoring direct reports across the GTM disciplines.

What Success Looks Like

  • Achieve top-tier Net Revenue Retention (NRR) across our anchor accounts.
  • Drive accelerated, compounding growth in external SaaS ARR.
  • Reach strong market adoption and high attach rates for the new AI product tier.
  • Close strategic new logo wins across core energy transition program categories.
  • Increase overall deal win rates through the strategic deployment of the Pre-Sales Solution Architecture function.

What we offer

What we offer

  • Generous paid time off (vacation, sick days, company holidays, personal days)
  • Multiple Medical and Dental benefit plans to choose from, Vision benefits
  • Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
  • Employer-paid, therapist-led, virtual care services through Talkspace
  • 401(k) with company match
  • Company provided life insurance, short-term, and long-term disability benefits
  • Education reimbursement program
  • Flexible work schedule with hybrid opportunities
  • Charitable Matched Giving and Volunteer Rewards through our Impact Program
  • Volunteer time off (VTO) paid by the company
  • Career advancement opportunities

**Benefits vary based on position, tenure, location, and employee election**

For California, Washington, New York, Washington, D.C., Illinois, and Maryland: DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. For the states of California, Washington, New York, Washington, D.C., Illinois, and Maryland only, the starting pay range for this role is $175,000- $250,000.

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodation will be addressed confidentially.

For more information

https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

About you

What Is Required

  • 8+ years of B2B enterprise SaaS commercial leadership, with at least 3 years at the VP level running a GTM function of $20M+ ARR.
  • Accountable for a SaaS revenue line of $20M+ ARR with demonstrated multi-year growth as the named, accountable leader. Reference-checkable.
  • Has run a multi-disciplinary commercial organization (Sales, Customer Success, Sales Enablement, Pre-Sales) as four distinct, integrated disciplines not as a single sales team.
  • Demonstrated track record of building (not just operating) a digital sales process, including MEDDPICC qualification and CRM discipline.
  • Led multi-million ACV enterprise deals through the full lifecycle, including procurement-heavy regulated buyers and multi-year MSA negotiations.
  • Customer Success function leadership has stood up or run a CSM organization with renewal-tied compensation.
  • Can operate effectively across the DNV matrix partnering with peer commercial leadership across DNV business units and with Key Account Managers (KAMs) while overseeing Platform Services revenue.
  • Strong written and verbal English communication skills.
  • Willingness and ability to travel, up to 50% domestically and 2% internationally. Must possess a valid driver’s license and be able to rent and drive a car and travel on public conveyances when required.
  • Ability to lift up to 20 pounds; able to lift and carry up to 10 lbs. in addition to transporting one’s own luggage for multiple-day travel and push, pull, reach, bend, twist, stoop, and kneel with that which is lifted, carried or transported.
  • We conduct pre-employment drug and background screening.

What Is Preferred

  • Deep background in utilities, energy, or adjacent highly regulated verticals.
  • Existing direct relationships at top-10 US investor-owned utilities.
  • Experience launching and pricing an enterprise AI capability tier.
  • Experience building or managing channel, implementation, or technology partner programs.

    *Immigration-related employment benefits, for example visa sponsorship, are not available for this position*

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Personal Development

You’ll have a lot of opportunities to learn and grow. Whether it’s building your network, having resources to plan and realise your career goals or enjoying genuine freedom to satisfy your curiosity, we’ll make sure you’re always growing and developing.

401(k)

DNV provides the option for eligible employees to enroll in our professional managed 401(k) plan. We’ll match up to a percentage of employee elected investment, which will become fully vested after a few years.

Healthcare and more

You’ll have multiple medical plans to choose from including Dental, Vision, RX plans, AD&D, Critical Illness, ST/LT Disability, Paid Parental Leave, Virtual TalkSpace Therapy.

Additional benefits

ID theft protection, generous PTO accrual including paid volunteer time off, company paid holidays, discounted pet insurance, dollar-for-dollar charitable donation matching, Dollars for Doers, additional vacation hours purchase plan, commuter benefits, Employee Assistance Program (EAP), tuition reimbursement.

Values-led organization

Our values show a commitment to employees and the community they serve. These serve a guiding light on our journey to fulfill our Purpose of safeguarding life, property, and the environment. Driven by these Values, you’ll have the opportunity to give back through not only charitable matched giving, but through direct support to community organizations and as a mentor to students in underserved communities.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.