Do you support candidates who need a visa?

This depends on the role. Refer to the job posting for details and make sure you have the necessary permissions or visa to work in the country you’re applying for. We’ll check your documents during the recruitment process and let you know if you’re missing anything.

Do you offer relocation services?

Depending on the role and location, we may be able to offer support with relocation. Your recruiter will discuss this with you during the recruitment process.

What’s your approach to hybrid working? Where will I be based?

We’ve adapted to the changing world of work, so depending on your role and location, you'll be able to find a balance between home, on-site and office work that works for you and the business.

Will I need to travel for work?

Travel requirements vary by role but if you have a field-based role then yes, you will need to travel for work. You’ll find details in the job posting itself and you can ask your recruiter for clarification.

What benefits do you offer?

We offer a comprehensive benefits package that varies by role and location. We focus on work/life balance and offer you flexible working hours, vacation allowance, competitive pension, insurance and a profit share scheme. You’ll find more details on job postings, and your recruiter can answer any specific questions you have.

How much holiday do you offer?

Your holiday entitlement depends on your location and length of service. Please take a look at the job posting for more details and speak with your recruiter if you have questions about a specific role’s entitlement.

What’s your pension policy?

We care about your long-term financial security and prioritize pension and retirement benefits to reflect that. You can ask your recruiter for more information if you have specific questions about our pension policy.

What’s your sick leave policy?

Your health and wellbeing are our priority, and our policies reflect this. You can find out more about our sick leave policy by talking to your recruiter.

What’s your parental leave policy?

We understand how important family life is and support parents with leave policies tailored to their needs. If you have specific questions, please ask your recruiter for more details.

Do you offer bonuses?

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. You’ll be rewarded as part of our Total Compensation approach each year, which depends on our year-end results.

What’s your approach to wellbeing and health insurance?

Alongside a healthcare package where you can sign up your spouse and any dependants too, you’ll have access to the many wellbeing initiatives we run, including workshops, webinars, consultations with specialists.

What career development opportunities do you offer?

We believe in the 70/20/10 approach to learning – on-the-job training, technical development, and formal learning opportunities. You can check out our knowledge booster program video to find out more about how we nurture your growth and development.

Do employees return to DNV after leaving?

Yes, we regularly welcome back colleagues who have worked elsewhere and then return to us. You can hear one of their stories here .

How can I manage my application/data?

If you log in to your account on our careers site, you can manage your application and data preferences.

Can I sign up for job alerts?

Yes, you can register for job alerts by joining our Talent Community here . By signing up, you’ll be first to learn about new job opportunities that could be the perfect fit for you.

Customer Support Engineer SCADA/Automation

Location:: Barcelona, Spain

Business:: Energy Systems

Position type:: Full Time

Contract type:: Permanent Employee

Job ID:: 7674

Apply

Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Energy Systems

We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.

About the role

At GreenPowerMonitor&Solutions, a DNV company we combine knowledge, expertise and innovative data-driven digital solutions as our response to enable our customers to tackle the energy transition. Our purpose is to provide data-driven digital solutions to maximize the performance of renewable energy assets, optimize efficiency in the management of renewable energy portfolios and contribute to have the greenest energy mix in the grid.

Are you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Support Engineer. Together we can drive a greener tomorrow!

What to expect?

As a Customer Support Engineer, you will act as the primary contact for our customers, providing technical support on our cloud solutions designed to monitor renewable energy assets.

What You'll Do

Managing and prioritizing customer requests related to networking, dataloggers, field devices and communication issues, providing support via email, phone and the ticketing system (Zendesk).
Providing technical assistance for GreenPowerMonitor’s SCADA solutions, including diagnosis and troubleshooting of hardware, networking and communication problems in PV, BESS and hybrid energy systems.
Supporting the configuration, commissioning and operation of GPM’s Power Plant Controller (PPC) and onsite SCADA installations.
Implementing project modifications based on customer requirements, such as control logic updates, hardware adjustments, PPC migrations and configuration changes.
Reading, creating and updating electrical diagrams and single‑line drawings for plant layouts, network designs and device integrations.
Managing internal documentation and contributing to technical guides, procedures and knowledge‑base materials.
Assisting customers and field teams remotely during installation and commissioning activities, including network design, equipment selection, system setup and testing.
Identifying issues and proposing improvements to support Quality processes and enhance internal workflows and tools.

The team awaiting you…

You will join Cloud Solutions, where we design, develop, and operate the best in class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers, and strategic partners, to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio.

What we offer

Our benefits package is specifically designed to support your physical, financial and social well-being:

Great atmosphere of working together with professionals and some of the most engaged and knowledgeable people in the industry.
Receive guidance from colleagues through coaching, mentoring and participating in international networks.
Advance your professional skills and technical expertise, through individual competence development plans and tailored training.
Be part of a world growing and renowned organization with origins dating back to 1864.

What we offer:

Competitive salary
Medical scheme
Commuting allowance
Life insurance
Pension plan
Kindergarten allowance
40 hours per week with a flexible schedule
Home working allowance (up to 2 days per week)
23 days of annual leave

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you

What Is Required

To thrive and succeed, we expect you to have:
- Bachelor’s degree in a technical field such as Electrical Engineering, Electronics, Industrial Engineering, Telecommunications, Computer Engineering or similar.
- Minimum of 3 years of experience in a customer‑facing technical role (Helpdesk, Technical Support, Customer Success, Customer Service) or hands-on experience providing technical assistance for industrial/energy systems.
- A proven track record of managing customer relationships and handling technical requests through ticketing tools (e.g., Zendesk, JIRA, ServiceNow).
- Experience supporting SCADA, industrial automation or remote monitoring systems, preferably within the energy sector.
- Solid understanding of networking fundamentals (TCP/IP, routing, switching, VPNs) and experience troubleshooting communication issues.
- Experience diagnosing hardware and communication interfaces (Ethernet, RS485, converters, gateways).
- Familiarity with industrial communication protocols such as Modbus (RTU/TCP), IEC‑104, OPC or similar.
- Strong written and verbal skills in English and Spanish

What Is Preferred

And if you’ve got these in your back pocket, consider it a bonus:

Knowledge of renewable energy technologies including Solar PV, Wind, BESS and hybrid power plants, with experience in SCADA commissioning, power plants controllers, and communication network setup.
Experience working with industrial automation and field devices, including dataloggers, PLCs, RTUs, PPCs, and remote data acquisition or cloud-based monitoring platforms.
Ability to troubleshoot and work within Linux environments, with basic scripting or programming skills in Python, Bash, SQL, or similar technologies.
Understanding of industrial cybersecurity fundamentals and best practices related to communication and monitoring networks.
Ability to read and interpret electrical diagrams and single-line drawings, with basic experience using AutoCAD or similar engineering tools.
Strong technical communication skills, including the creation and maintenance of technical documentation, user guides, troubleshooting procedures and customer-facing technical reports.
Medium to advanced proficiency in Italian and Portuguese.

As a candidate, you excel as a team player, collaborating seamlessly with cross-functional teams. You are proactive and have a self-learning mindset. Your strong organizational and planning skills enable you to prioritize tasks effectively. Additionally, your exceptional customer-facing abilities include effective communication, active listening, empathy, and the capacity to troubleshoot and resolve issues promptly and professionally.

Please submit your CV and application in English.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Benefits

Please note that some benefits may vary depending on location, business area, and employment terms. Please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Insurance

Taking care of you with travel, life, and accident insurance.

Pension Schemes

We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.

Professional Development

We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas and initiatives to gain new skills. 20% from working with others and mentoring and the rest from formal education.

Hybrid Working

Adapting to the changing world of work around the world.

Purpose-led organization

You become part of a world-leading company where we know and live our purpose; to safeguard life, property, and the environment, with the opportunity to tackle global change through your work.

Supportive and caring culture

We offer opportunities to connect through social and professional networks. Our largest community CONNECT, organizes after-work events and informal meetings throughout the year.

Attractive rewards

We focus on work/life balance and offer employees flexible working hours and workplace, annual vacation allowance, competitive pension, insurance, and a global profit share scheme.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing.

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role.

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

Does DNV complete background checks?

Please ask your recruiter for further details.

Join Our Talent Community

Can't find the right fit?

Be the first one to learn about new job opportunities that might be a perfect fit for you.

Join

Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.