Team Leader Backoffice ICT & HC Sector – DNV Business Assurance Benelux

Location:
Rotterdam, Netherlands
Business:
Business Assurance
Position type:
Full Time
Contract type:
Permanent Employee
Job ID:
6822
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the role

What will you do?

In this role, you are responsible for managing the day-to-day backoffice operations within the ICT & HC sectors. You ensure that planning, contract management and customer support processes run efficiently and effectively. You lead a team of Customer Coordinators and Planners and work closely with the sectorleade ICT & HC , sales and auditors.

You combine leadership with operational involvement. You provide direction, maintain oversight and drive continuous improvement in processes and performance. At the same time, you ensure high data quality, strong customer satisfaction and optimal resource utilization.

You will work across our Benelux organization and play a key role in connecting teams, stakeholders and processes.

Yourresponsibilities

  • Team coordination & coaching
    You lead, motivate and develop a team of Customer Coordinators and Planners. You take responsibility for team performance and foster a collaborative and positive work environment.

  • Planning & resource management
    You monitor and steer the planning process, ensuring optimal utilization of auditors and subcontractors. You anticipate workload fluctuations and take action accordingly.

  • Contract management & data quality
    You ensure timely and accurate handling of contracts, renewals and amendments. You safeguard the quality of project data to support smooth operations across departments.

  • Customer focus & service excellence
    You ensure a high level of service for both internal and external customers. You identify opportunities to improve customer satisfaction and translate these into concrete actions.

  • Stakeholder collaboration
    You work closely with customers, sales, auditors and other departments, ensuring alignment and strong cooperation.

  • Analysis & reporting
    You prepare reports, monitor KPIs and identify areas for improvement. You provide insights and input for operational planning and forecasting.

  • Continuous improvement
    You actively drive improvements in processes, ways of working and team performance, contributing to a more efficient and effective organization.

What we offer

What do we offer?

  • A dynamic role with impact across two key sectors: ICT & Healthcare

  • The opportunity to grow both professionally and as a leader

  • Flexible working hours and hybrid working possibilities

  • Attractive employment conditions, including 30 days of annual leave (excluding public holidays)

  • Opportunities for development and career growth within DNV

  • A supportive and professional team environment focused on collaboration and quality

Recruitment process

Selected candidates will be invited for interviews with the team and management. An assessment / presentation may be part of the selection process.

Ready for your next step?

Apply with your CV and a short motivation explaining why you are the right fit for this role.

For more information, please contact the hiring manager.


DEFAULT DEI STATEMENT: DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
US ONLY STATEMENT: DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially.

About you

What do you bring?

  • Bachelor’s level (HBO) or extensive relevant work experience

  • Experience in an operational, planning or backoffice environment

  • Strong analytical and organizational skills

  • Excellent communication and coaching abilities

  • A proactive, solution-oriented and service-minded mindset

  • Commercial awareness and affinity with service delivery

  • Ability to take ownership and responsibility for team performance

  • Ability to quickly gain proficiency in multiple CRM systems

  • Fluency in Dutch and English (written and spoken)

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Insurance

Taking care of you with travel, life, and accident insurance.

Pension Schemes

We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.

Professional Development

We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas and initiatives to gain new skills. 20% from working with others and mentoring and the rest from formal education.

Hybrid Working

Adapting to the changing world of work around the world.

Purpose-led organization

You become part of a world-leading company where we know and live our purpose; to safeguard life, property, and the environment, with the opportunity to tackle global change through your work.

Supportive and caring culture

We offer opportunities to connect through social and professional networks. Our largest community CONNECT, organizes after-work events and informal meetings throughout the year.

Attractive rewards

We focus on work/life balance and offer employees flexible working hours and workplace, annual vacation allowance, competitive pension, insurance, and a global profit share scheme.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more
Transcript

Business Assurance is a unit of DNV where we are working with our customers towards verifying them if they are compliant with some particular rules. We are responsible for scheduling audits. We need to assign the right person with the right competences to conduct such an audit. And we are analysing and improving their processes. But sometimes we need to register some findings like observation, opportunity for improvement, or even non-conformities. I verify our clients' system management by observing them, how they work, how they produce. It's very interesting because we are delivering some additional information for our customers, what they cannot see or discover in their own systems. My work life as an auditor is completely different than employees who are working from the office every day. Because usually I'm travelling to our customers that are located in a different part of our country. Almost every week I work with different people in different companies. So if you like travel, if you are well organized, DNV can be for you.

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.