Operations Manager – DNV Business Assurance Netherlands

Location:
Rotterdam, Netherlands
Business:
Business Assurance
Position type:
Full Time
Contract type:
Permanent Employee
Job ID:
5898
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the role

About the role

DNV Business Assurance Netherlands is seeking an experienced Operations Manager to lead and further strengthen our national operational delivery across multiple sectors in a service-driven environment.

This is a country-wide leadership role with accountability for operational performance, resource planning, quality, and delivery across a portfolio of well over 20.000 chargeable days. You will directly lead six Sector Leaders, each responsible for their respective sector teams, covering auditors, planners, and back-office colleagues. In addition, you will oversee a team of Service Center and Data Quality Stewards, led by the Process Manager, ensuring operational data integrity and transparency. All Overseas Delivery and Key Accounts fall under the responsibility of a dedicated manager who also reports directly into this role, further expanding the scope and strategic importance of the position.

You will be accountable for managing the end-to-end operational process, ensuring efficient resource planning, high-quality service delivery, and strict compliance with global standards. This position is pivotal in driving operational excellence, empowering teams, and delivering outstanding results for our customers. You are a member of the Local Unit Management Team and report directly to the Area Manager Benelux.

What you will do

  • Operational strategy. Align local operations with global objectives and contribute to the Annual Operating Plan. Drive initiatives that support strategic and operational excellence.
  • Performance management. Take ownership of KPIs and targets. Monitor forecasts, lead business reviews, and implement actions to secure delivery commitments and continuous improvement.
  • Service delivery improvement. Simplify processes, share best practices, and enhance efficiency across all operational functions in close collaboration with the global unit. Promote a culture of innovation and customer focus.
  • Leadership and team development. Coach and support your team, foster engagement, and create a high-performance culture. Role-model DNV’s leadership principles and empower team members to grow and succeed.
  • Resource and tool management. Recruit and coordinate subcontractors, optimize the use of CRM/ERP systems, and ensure accurate data handling to enable transparency and informed decision-making.
  • Financial collaboration. Work closely with Business Controlling to manage costs, improve profitability, and achieve EBITA targets. Provide data-driven insights to support operational planning and decision-making.
  • Health, Safety & Environment. (HSE) Embed a safety-first culture across all activities. Ensure compliance with HSE standards and promote proactive risk management for internal teams and subcontractors.
  • Compliance and accreditation. Uphold accreditation requirements and ensure auditor qualifications meet global standards. Maintain strict adherence to internal and external compliance frameworks to mitigate operational risks.

What we offer
  • A meaningful role with an impact on trust, safety, and sustainability.
  • Opportunities for learning and development through global programs and mentoring.
  • A collaborative and inclusive culture where diverse perspectives are valued.
  • Flexible working arrangements and autonomy in how you deliver results.
  • Competitive compensation and benefits package.

Are you interested, and are you a match?

If you are motivated by leading complex operations at scale and making a tangible impact in a purpose-driven organization, we invite you to submit your CV and motivation letter via our application portal. Applications are reviewed on a rolling basis.

About you
  • You are an experienced operational leader with a proven track record in assurance, certification, professional services, or a similarly complex, service-driven environment.
  • You are comfortable balancing strategic direction with hands-on execution and delivering results at scale.
  • You bring strong expertise in resource planning, KPI management, and operational performance improvement, ensuring efficiency without compromising quality or compliance.
  • You have experience leading leaders and know how to build, coach, and sustain high-performing management teams.
  • You are digitally and data-savvy, with hands-on experience using CRM/ERP systems and operational dashboards to drive transparency and informed decision-making.
  • You have a strong quality and compliance mindset and understand the importance of accreditation, integrity, and risk management in regulated environments.
  • You communicate clearly and credibly in Dutch and English, and you can engage and influence stakeholders at all levels, from operational teams to senior leadership and global counterparts.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Insurance

Taking care of you with travel, life, and accident insurance.

Pension Schemes

We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.

Professional Development

We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas and initiatives to gain new skills. 20% from working with others and mentoring and the rest from formal education.

Hybrid Working

Adapting to the changing world of work around the world.

Purpose-led organization

You become part of a world-leading company where we know and live our purpose; to safeguard life, property, and the environment, with the opportunity to tackle global change through your work.

Supportive and caring culture

We offer opportunities to connect through social and professional networks. Our largest community CONNECT, organizes after-work events and informal meetings throughout the year.

Attractive rewards

We focus on work/life balance and offer employees flexible working hours and workplace, annual vacation allowance, competitive pension, insurance, and a global profit share scheme.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

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Transcript

Business Assurance is a unit of DNV where we are working with our customers towards verifying them if they are compliant with some particular rules. We are responsible for scheduling audits. We need to assign the right person with the right competences to conduct such an audit. And we are analysing and improving their processes. But sometimes we need to register some findings like observation, opportunity for improvement, or even non-conformities. I verify our clients' system management by observing them, how they work, how they produce. It's very interesting because we are delivering some additional information for our customers, what they cannot see or discover in their own systems. My work life as an auditor is completely different than employees who are working from the office every day. Because usually I'm travelling to our customers that are located in a different part of our country. Almost every week I work with different people in different companies. So if you like travel, if you are well organized, DNV can be for you.

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.