Lead Auditor - ICT

Location:
Melbourne, Australia
Business:
Business Assurance
Position type:
Full Time
Contract type:
Permanent Employee
Job ID:
5270
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Business Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios. 

About the role

The ICT Auditor is responsible for achieving growth in sales through new business development, leading the delivery of projects, and ensuring service excellence to clients. This position helps clients to improve the quality and safety of their business performance through the application of internationally recognized standards. This position reports to the National Resource & Training Manager.

ROLES & RESPONSIBILITIES:

Expected to support the growth of our sales and delivery for a range of services and may have specialism and expertise in several of them, including:

  • Perform 3rd-party onsite ISO audits, ISO 27001 / training in line with DNV guidelines, policies and procedures.
  • Sales activities in ICT sector as a subject matter expert.
  • Interact directly with customers at all levels of management in developing timely, complete and accurate reports of their current level of compliance or implementation of their management system.
  • Document and report audit activities and results and resolve the Technical Review (TR) issues if any so that the lead time to customer is optimized.
  • Provide timely and accurate reviews of customer corrective action and closure.
  • Maintains appropriate audit credentials and pursues advancement of those credentials and other related credentials as needed.
  • Generate leads & opportunities across services, pass on to sales and support Sales Team, if required.
  • Support Operations Planning & Scheduling by timely communication on dates for delivery of various services.
  • Support efficiency projects such as Travel, Audits / Trainings and non-refundable activities.
  • Prioritize Key Customers and be the Customer Manager for assigned projects and represent DNV professionally for delivery.
  • Ensure Customer rapport and resolve any customer complaints.

What we offer
  • Wellbeing: DNV understands the importance of physical and mental wellbeing and aligned with our value of caring for our people, we have a ‘Be Well’ program in place.
  • Bonus opportunity: We believe it is important to reward our employees with an annual discretionary profit scheme or sales incentive scheme – depending on your role.
  • Insurances: DNV covers permanent employees for life and total permanent disability insurance as well as salary continuance insurance to safeguard you within our DNV Superannuation scheme.
  • Parental and long service leave: DNV has a generous parental leave and long service leave policy.
  • Hybrid work: We offer a hybrid work model to foster our culture while providing you with working flexibility.
  • Professional membership: We will support you with membership fees for your relevant governing body applicable to your position.
  • Social activities: To foster our culture, we enjoy regular social get togethers.

* Benefits may vary based on position, tenure/contract/grade/level *

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!

About you
  • Bachelor's or Master’s Degree in Information Technology or relevant field.
  • Minimum 3 years experience in the ICT industry.
  • Must have done accredited Lead Auditor (LA) course of ISO 9001 and ISO27001. Additional LA courses in ISO 20000, ISO 22301 will be an added advantage.
  • Knowledge of ICT related standards like ISO 9001, ISO 27001, ISO 20000, ISO 22301.
  • Knowledge of legal requirements related to ICT sector.
  • Strong work experience in quality, security, service management, business continuity in ICT sector, willing to conduct trainings in these areas.
  • Additional qualification in other standards an advantage such as 9001, 14001, 45001 etc.
  • Must have the ability to work independently and in teams.
  • Proven project and/or team leader, delivering service excellence.
  • Excellent interpersonal skills, with excellent customer service skills.
  • Ability to speak very well in English, both written and verbal.
  • Ability to work in an international team, delivering and leading teams to produce high quality deliverables on time and on budget.
  • Ability to lead multiple projects in parallel, often with conflicting demands and timelines.
  • Willingness to travel and work around Australia and other locations.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Insurance

Taking care of you with travel, life, and accident insurance.

Pension Schemes

We care about your long-term financial security and prioritize pension and retirement benefits to reflect our caring values.

Professional Development

We believe in the 70/20/10 learning model, where 70% of your learning comes from performing your everyday tasks and working on different projects, new areas and initiatives to gain new skills. 20% from working with others and mentoring and the rest from formal education.

Hybrid Working

Adapting to the changing world of work around the world.

Purpose-led organization

You become part of a world-leading company where we know and live our purpose; to safeguard life, property, and the environment, with the opportunity to tackle global change through your work.

Supportive and caring culture

We offer opportunities to connect through social and professional networks. Our largest community CONNECT, organizes after-work events and informal meetings throughout the year.

Attractive rewards

We focus on work/life balance and offer employees flexible working hours and workplace, annual vacation allowance, competitive pension, insurance, and a global profit share scheme.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

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Transcript

[00:02] Lumina is a set of tools that gives unique insight into your management system.

[00:06] Use the online dashboard to access advanced analytics

[00:08] based on more than 2.3 million audt findings from 70,000 customers.

[00:14] Get an instant overview or dive into details.

[00:19] See risk areas for any industry or standard and compare against the competition.

[00:24] Lumina lets you manage and benchmark your total performance,

[00:29] Identify improvement paths and enable decision making.

[00:32] You can monitor performance of your management system over time

[00:36] or learn from peers if expanding to a new standard.

[00:41] Access to Lumina is free for all DNV customers.

[00:43] Lumina, turn your audit data into opportunities.

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.