Senior CX & Marketing Technology Lead

Location:
Oslo, Norway
Business:
Veracity
Position type:
Full Time
Contract type:
Permanent Employee
Job ID:
6984
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Veracity

The Veracity Industry Cloud Platform helps our customers with the necessary digital tools and platform capabilities for cohesive data-driven solutions. Veracity has a strong presence in Norway, Poland and China, providing digital expertise with high quality and efficiency. From ideation to creation, we help our customers to build and maintain their digital service or product on the Veracity platform. We provide an experienced and competent team who will support our customers digital journey through all the stages of their product’s development and maintenance. 

About the role

Senior CX & Marketing Technology Lead

Shape the future of customer intelligence at scale!

Veracity is building a data-driven, customer-centric, and AI-enabled platform across multiple product lines.

We are now looking for an experienced candidate to take on the role as Customer Experience (CX) & Marketing Technology Lead in Veracity. You will own and evolve how customer data, insights, and technology come together across the Platform, taking responsibility for both operational stability and strategic progression, ensuring that we can build the customer experiences and marketing capabilities of the future .

This is a cross-functional leadership role at the intersection of customer experience, marketing, data, and technology.

The role sits at the Høvik office and reports to the Head of Marketing & Communications in Veracity. You will work closely with Veracity product teams, analytics, marketing and CX, and collaborate across DNV.

Areas of responsibility:

1. Own and evolve the Martech & CX platform ecosystem

Take Veracity ownership of core CX/MarCom platforms; ensuring stable operations, reliable tracking, and scalable campaign/lead infrastructure and act as super user and governance owner across tools

2. Build the data foundation for customer intelligence

Define and govern customer and user data flows across the data platform and its’ connected products, ensuring instrumentation of user behaviour and journey tracking - in close cooperation with the Veracity Platform Analytics and product teams.

3. Establish Veracity’s Voice of the Customer engine

Build an always-on VoC system combining: NPS, CSAT, and survey data, qualitative research and insight repositories (Dovetail) as well as behavioral and operational signals; connecting insights to action across teams and ensuring that feedback loops drive real product and experience improvements.

4. Drive AI-readiness in CX and marketing

Drive the transition to AI-enabled ways of working; rethinking how data, workflows, and systems are structured, unlocking automated insights, real-time signal detection, and adaptive, personalised customer journeys.

5. Maintain critical operations (hands-on ownership)

You will also ensure continuity in key operational areas, including:

  • Campaign setup, segmentation, and lead handling
  • Data quality, tracking, and reporting across systems
  • GDPR compliance and preference management
  • Dashboarding and reporting
  • Survey setup, reporting, and follow-up flows

6. Represent Veracity in DNV-wide marketing and digital forums

Please attach a cover letter and CV with your application.

What we offer
  • A meaningful job with one of Norway’s most attractive employers
  • Interesting and challenging projects
  • Exceptional training and career development opportunities
  • Great colleagues who value teamwork and a good working environment
  • Flexible working hours and a focus on work/life balance
  • Access to sports clubs, company cabins, and social events at our Høvik office
  • Be part of a world-leading company with a global reach and over 12,000 employees
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About you

Who you are

You operate comfortably across business, data, and technology—and know how to connect them.

Experience:

  • Senior profile (Lead / Senior Specialist level)
  • Proven experience in MarTech / CX tech / customer analytics environments
  • Have successfully worked across multiple products or platforms
  • Strong understanding of data flows, tracking, and system integration
  • Experience with VoC programmes and customer insight ecosystems is a strong advantage

Capabilities:

  • You take ownership and drive progress
  • You can translate business questions into data signals and technical requirements
  • You understand how data should be structured for analytics and AI
  • You are comfortable navigating cross-functional and cross-organisational complexity
  • You balance strategic thinking with hands-on execution

Tools (you don’t need all, but you recognise the ecosystem): Eloqua, GA4, GTM, Looker Studio, Qualtrics, Dovetail, Cursor, v0, Replit, Claude, ChatGPT, Power BI, Hotjar, Dealfront, ahrefs, CRM integrations (Salesforce), automation tools

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Benefits

Please note, benefits may depend on your contract type, please confirm with your recruiter.

Profit Share

Du blir en del av vår globale overskuddsdelingsordning, som betyr at vi deler suksessen vår som selskap. Når vi gjør det bra, gjør du det også. Dette er en del av vår totale kompensasjon hvert år og avhenger av årsresultatene våre.

Personlig utvikling

Du får mange muligheter til å lære og vokse. Enten det handler om å bygge nettverk, få ressurser til å planlegge og nå dine karrieremål, eller ha frihet til å følge din egen nysgjerrighet – vi sørger for at du kontinuerlig utvikler deg.

Formålsdrevet organisasjon

Du blir en del av et verdensledende selskap med et tydelig formål: å verne liv, verdier og miljø. Du får muligheten til å bidra til å møte globale endringer gjennom arbeidet ditt.

Konkurransedyktige betingelser

Vi legger vekt på balanse mellom jobb og fritid og tilbyr fleksibel arbeidstid og arbeidssted, seks ukers ferie, subsidiert kantine, konkurransedyktig pensjonsordning, forsikringer og en global overskuddsdelingsordning.

Støttende kultur

Vi gir deg muligheter til å bygge relasjoner gjennom sosiale og profesjonelle nettverk. Vårt største fellesskap, CONNECT, arrangerer sosiale sammenkomster og uformelle treff gjennom hele året.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

Learn more

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

Learn more

Application Process

FAQs

Welcome to our Frequently Asked Questions page. We’ve put together answers to the questions we’re asked most often to help you find the information you need quickly and easily. Whether you're curious about our recruitment process, benefits or career growth and development, you should find the information below.

How can I find job openings that fit my skills and interests?

Explore our official job search page where you can use filters such as job type, location, and department to find roles that best match your qualifications and career aspirations.

What’s your application process like?

You can apply directly through our careers page by submitting your CV and any other documents we require (i.e. university diplomas/transcripts; visas; previous employment reference letters). Make sure your application is fully completed, and you tailor it to the specific job listing. 

Is your recruitment process designed to be inclusive and accessible?

Yes, it is. We're an equal opportunities employer and welcome applications from all candidates. We’re happy to support your need for any adjustments during the application and hiring process. Share the details of what you need within your application.

What types of interviews might I undergo?

Depending on your role, our interview process may include initial phone screenings, video conferences, and in-person interviews, focusing on both your technical abilities and our shared values. You can ask your recruiter specifically about the interview process for your role. 

How long does the hiring process typically take from application to decision?

The timeline can vary but we make every effort to reply to each candidate as soon as possible and keep everyone up-to-date with where they are in the recruitment process.

How do I know if a recruitment contact is legitimately from your company?

Official communication will come from our verified company email addresses. Carefully check any suspicious looking emails and if you have any doubts, don’t engage.

Are there any fees involved in your recruitment process?

No, we do not charge any fees at any stage of our recruitment process. All applications and interviews are free of charge, we will never ask you to pay any fees or make any payments – please be wary of any requests for payment as these are likely scams.

What should I do if I suspect a job scam?

If you encounter suspicious job postings or recruitment practices, do not provide personal information and contact your recruiter as soon as possible. We take these matters seriously. We will never ask you to pay any fees or make any payments part of our recruitment process.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process.