Client Service Specialist

Location:
Houston, TX, United States
Business:
Business Assurance
Position type:
Full Time
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Overview

About us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the role

DNV is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.

We’re looking for passionate professionals. Individuals who pride themselves on delivering customer service excellence, the highest levels of quality and expertise, and people who want to be part of a forward-thinking, dynamic global organization.

In this position, you will have an opportunity to work and manage relationships with some of the world’s leading brands.

This position may be performed out of our Katy, TX office with a Hybrid Schedule

What You’ll Do

  • Provide a high level of customer service in which dedicated support and interaction with our clients is the focal point. This is to include processing internal and external requests associated with the client
  • In addition, this position will work with our technical group to ensure the quality of work and documentation meets ANAB requirements as well as internal KPI’s
  • In all tasks, ensure quality of data and timelines meet requirements in accordance with scheme and DNV’s ICP and internal KPI’s
  • Coordinate planning efforts within the customer audit cycle while meeting requirements. This will include coordination between auditor, client, and global scheduling units
  • Issue and maintain certificates based on verifying information in the database
  • Enter and maintain all related data into a multi system database
  • Work with management to track the audit progression based on the scheme rules and client requests
  • Review audit data and update multi system database to account for the changes impacting the clients’ certifications
  • Assist with resolving questions/conflicts regarding the Certification Process
  • Maintain lines of communication internally with DNV’s Sales Team, Technical Team, Auditors, Accounting Teams, and Managers
  • Consistently meet key metrics - KPI’s related to scheduling and planning, response time internally and externally, and Reports

What we offer

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid/remote opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities


**Benefits vary based on position, tenure, location, and employee election**

How We Do It

We Care, We Dare, We Share

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially.

DNV is proud to announce being named one of Houston’s best places to work in the 2022 Houston Business Journal – Best Places to Work competition.

For more information
https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Read more here

Diversity and inclusion in everything we do every day - DNV

Meet our employees - DNV

About DNV

DNV Careers

Please visit our website at www.dnv.com

About you

What is Required

  • 5+ years administrative experience
  • 1+ years experience relating to ISO 9001, ISO 14001, and/or ISO 45001. Additional scheme knowledge is helpful
  • 3+ years of proven high level customer service experience
  • Strong written and verbal English communication skills
  • We conduct pre-employment background and drug screening

Preferred Skills

  • Bachelor’s Degree
  • Certification Body Problem Solving Process Training
  • 17021 Training
  • Experience in Microsoft Office

**Immigration-related employment benefits, for example visa sponsorship, are not available for this position**

Benefits

Profit Share

You’ll be part of our global profit share scheme that means we all share in our success as a business. If we profit, so do you. This will be part of our Total Compensation approach each year and depends on our year-end results.

Personal Development

You’ll have a lot of opportunities to learn and grow. Whether it’s building your network, having resources to plan and realise your career goals or enjoying genuine freedom to satisfy your curiosity, we’ll make sure you’re always growing and developing

Purpose-led organization

You become part of a world-leading company where we know and live our purpose; to safeguard life, property, and the environment, with the opportunity to tackle global change through your work.

401(k)

DNV provides the option for eligible employees to enroll in our professional managed 401(k) plan. We’ll match up to a percentage of employee elected investment, which will become fully vested after a few years.

Healthcare and more

You’ll have multiple medical plans to choose from including Dental, Vision, RX plans, AD&D, Critical Illness, ST/LT Disability, Paid Parental Leave, Virtual TalkSpace Therapy.

Additional benefits

ID theft protection, generous PTO accrual, company paid holidays, discounted pet insurance, charitable donation matching, additional vacation hours purchase plan, commuter benefits, Employee Assistance Program (EAP), tuition reimbursement.

Diversity, Equity and Inclusion

At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice, but also a business decision.

Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.

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Transcript

[00:02] Lumina is a set of tools that gives unique insight into your management system.

[00:06] Use the online dashboard to access advanced analytics

[00:08] based on more than 2.3 million audt findings from 70,000 customers.

[00:14] Get an instant overview or dive into details.

[00:19] See risk areas for any industry or standard and compare against the competition.

[00:24] Lumina lets you manage and benchmark your total performance,

[00:29] Identify improvement paths and enable decision making.

[00:32] You can monitor performance of your management system over time

[00:36] or learn from peers if expanding to a new standard.

[00:41] Access to Lumina is free for all DNV customers.

[00:43] Lumina, turn your audit data into opportunities.

Working here

Since 1864 we’ve been dedicated to safeguarding life, property and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.

At DNV you can expect to deliver career and industry defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.

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Disclaimer

Please beware of recruitment scams that pretend to be from DNV or its employees. We will never ask you to pay any fees or make any payments as part of our recruitment process. If you see any suspicious communication or activity related to DNV or its job openings, please stay vigilant. Do not respond to any requests that ask you to pay money or share sensitive information and report to your local authority if necessary.